Associate Director, Digital Product Management

Company: Santander US
Location: Miami
Posted on: January 26, 2023

Job Description:

Associate Director, Digital Product ManagementReq ID: Req1023694 Date posted 10/21/2022Associate Director, Digital Product ManagementMiami, United States of AmericaWHAT YOU WILL BE DOINGUSA Job Family Description: Primarily responsible for generating and communicating both the short-term and long-term digital agenda to the wider firm. They oversee the following areas: customer experience, channel development, product management, strategy & transformation, operations and analytics. A primary objective will be to unify and stimulate cross-collaboration between the different areas of the digital function as well as the wider business. Incumbent must operate within financial, budget and legislation constraints.USA Job Function Description: Researches, develops and implements competitive Digital products and services for the consumer, small business and corporate markets to maximize profits. Translates technological advances and consumer needs into usable and marketable products. Plans, directs and facilitates all phases of the Digital life cycle, from inception through introduction into the marketplace. Ensures product meets regulatory and industry standards.Essential Functions/Responsibilty Statements:Ability to search for, locate, extract, organize, evaluate and resent information within internal data and external data (primary and secondary data); Research competition to identify threats and opportunities. Ability to connect trends, to help influence direction of roadmaps, strategies, and product features.Define business and operational KPIs for owned products; develop targets and manage forecasting for each Defined KPI; partner with Analytic teams on deep-dives for anomalies in trends, to define root cause and action plans.Responsible for managing internal and vendor roadmap to drive usage, customer engagement and expenses to contribute successfully to the business P&L.Understand the CBB strategy and mission and connect digital strategies, and roadmap to support and drive the business forward; Leveraging defined customer personas, create digital value propositions that are distinct to win;Develop plans to materialize strategy and analyze business proposals. Assess the company's operational and strategic performance.Ability to record, plot and analyze the interactions or "touchpoints" that a customer has with your channel/product using existing company data; Ability to define and articulate "happy" and "unhappy" paths to show distinction of experiences; Ability to leverage external research and connect the-dots with customer feedback, to define "ideal state."Ability to manage each part of the lifecycle - from discovery (new ideas, key hypothesis), business case development, Implementation, Launch and Maintenance.Ability to manage project development lifecycle - project scope, timeline, PMO gates and documents, risks and issue management; Responsible for ensuring decisions aligned and communicated to all stakeholders; Ability to deal with incidents and problem management within channel/product, ensuring problems get resolved and issues are addressed at the right level.Ability to lead without direct reporting structure to junior product managers on the team; ability to influence partners to progress plan and efforts for digital payments.Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education:BS/BA degree or higher in Technology Field (Req)MBA in (Pref)Work Experience:Product Management experience in Financial Services / FinTech / or similar industry focusing on web and mobile applications, 10+ Years (Pref)Technology and/or Banking , 10+ Years (Pref)Skills and Abilities:Ability to understand technical challenges and make educated trade-offs with your teamAbility to manage multiple scrum backlogsAbility to work with development and testing teams to ensure that they understand the requirementsStrong understanding of agile principlesMust be an exceptional collaborator, able to build and leverage relationships at all levels of the organizationStrong financial and business acumen with a demonstrated ability to evaluate new business models and assess key assumptionsStrong executive presence with impeccable written, presentation and oral communication skillsStrong technology capabilities - must be able to manage major technology products end-to-end and develop key solutions for scalability.Strong controls mindset with a demonstrated ability to place the Banks control agenda at the fore front and a track record of developing and executing compensating controls alongside new product development0Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occassional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.Employer Rights: Employer Rights:This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason. EnglishPrimary Location: Miami, Florida, United States of AmericaOther Locations: Florida-MiamiOrganization: Santander Bank N.A.Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.US Candidates/Employees: Click here to view the EEO is the Law (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) poster and supplement and the Pay Transparency Policy Statement. (https://www.dol.gov/agencies/ofccp/faqs/pay-transparency)Click here to view the California Privacy Notice. Need assistance? Contact TAOps@santander.usSitemap

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