Property Manager
Company: FirstService Residential
Location: Miami
Posted on: January 26, 2023
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Job Description:
Job SummaryPerform functions to manage, direct and provide
leadership to an assigned property and book of business.Ensure
property is maintained and operated in accordance with company
objectives and facilitate solutions toproblems between communities
and internal support staff, guided by precedent and working within
the limitsof established policies.Essential Duties &
Responsibilities1. Provide management and leadership to assigned
property and book of business. Collaborate withRegional Director to
develop goals and communicate established goals. Ensure the goals
and needs of theproperty, company and its customers are
consistently met.2. Manage the functions of a team within a
property while maintaining standards of excellence forprocesses,
methods and personnel. Manage the process improvement and quality
control of the propertyand ensure quality resident service is
delivered. Assign and review the work of staff, ensure deadlines
aremet in a timely manner and prioritize and delegate workload as
necessary. Align resources to workassignments and processes to meet
business requirements. Provide leadership and direction and assist
inthe investigation and resolution of internal and external
problems and concerns.3. Partner with Regional Director, Board of
Directors and internal departments to develop and lead
theintroduction and integration of new programs, services and
initiatives. Act as liaison to ensure qualityservice is delivered,
that Board expectations are met and to assist in prompt response
and resolution toquestions/problems. Establish and maintain a
positive relationship with homeowners, Board of Directorsand
internal departments to ensure a high level of resident service and
achievement of company andproperty goals and objectives.4. Maintain
knowledge and understanding of the contract between the association
and FirstServiceResidential. Ensure all contractual obligations are
being met.5. Initiate contact with new resident representatives to
coordinate the move-in process. Conduct an introductionand
orientation to the management staff and building, reviews available
services, and explain thecommunities' rules and regulations.6.
Conduct site inspections regularly. Identify deficiencies and
provide recommendations and action plans inorder to improve the
property. Process and manage violations and close them out
regularly.7. Process architectural control applications and close
them out in a timely manner.8. Oversee all construction projects
and ensure property maintenance/improvement and other related
projectsare completed on time and within budget. Maintain open
communication and provide timely action updatesto the Board and
residents.9. Create, maintain and upload a wide variety of
information in FSRConnect including but not limited to workorders,
signed meeting minutes and Monthly Management Report. Fulfill all
company Connect complianceexpectations throughout the year.10.
Interview, select, recommend, hire, train and schedule assigned
staff. Ensure proper coverage and staffinglevels. Provide direction
to staff and assist in the investigation and resolution of
problems. Recommendpersonnel actions, promotions, transfers,
terminations, or disciplinary measures. Manage the
PerformanceEvaluation process of assigned unit and provide
leadership, counseling and coaching to associates.Maintain
harmonious associate/employer relations.Essential Duties &
Responsibilities (Cont.)11. Oversee training and cross training
programs and ensure all direct and indirect associates are aware of
andcomply with company, government and customer regulations,
policies, work procedures, instructions anddeadlines. Participate
in training programs and webinars as required.12. Observe safety
standards and participates in the Company's efforts to provide a
safe work environment.Conduct periodic safety meetings and ensure
staff is trained and educated on safety procedures. Adhere toand
maintain established Hurricane procedures.13. Address Worker
Compensation incidents according to company policy.14. Maintain
calendar of meetings and events and initiate and /or attend a wide
range of internal and externalmeetings. Prepare and conduct a wide
range of presentations as needed.15. Provide financial support with
a wide range of functions. Review financial statements and
reportvariances; submit invoices to CAS in a timely manner and
review invoices/checks for accuracy beforepresenting to the
BODs.16. Recommend and manage the budget for the functional area of
responsibility. Monitor expenses, initiatecost reduction programs
and negotiate prices with vendors. Ensure property expenses are
maintainedwithin budget.17. Monitor vendor contracts regularly,
submit renewal/cancellation notices, manage contract
renewalsprofessionally and advise Regional Director of any upcoming
insurance renewals or lapse in coverage.18. Prepare bid comparison
analysis and prepare and uses the Request for Proposal for bid
solicitation.19. Maintain awareness of changes in rules, statutes
or regulations and communicate changes to staff. Directtraining of
staff when new procedures are required to comply with changes.20.
Update Association communications and ensure current information is
displayed on the association boardsand website. Prepare association
newsletter and/or other communication with owners and residents
asrequired.21. Participate in the development of Standard Operating
Procedures and maintain existing procedures.Review processes and
ensure they are in compliance with current statute. Manage the
communication andcompliance of SOPs within teams, managers and
internal and external customers.22. Prepare, maintain and submit a
wide range of reports, contract lists, presentations, documents and
manualsas required.23. Maintain accurate records, files and
communications pertinent to the Association and maintain up to
dateequipment maintenance logs and emergency shut off procedures
book.Additional Duties & Responsibilities1. Work schedules and
working hours are determined by business and client needs and may
be modified byFirstService at any time, and such modification may
include extended hours and weekend, evening, andholiday hours.
FirstService will accommodate sincerely held religious beliefs and
practices that mayconflict with work schedules and working hours if
such accommodation would not impose an unduehardship on business
operations. Requests for such accommodation should be made to
HumanResources.2. Conduct business at all times with the highest
standards of personal, professional and ethical conduct.3. Perform
or assist with any operations as required to maintain workflow and
to meet schedules. Notifysupervision of unusual equipment or
operating problems and the need for additional material
andsupplies.4. May participate in any variety of meetings and work
groups to integrate activities, communicate issues,obtain
approvals, resolve problems and maintain specified level of
knowledge pertaining to newdevelopments, requirements, policies,
and regulatory guidelines.5. Ensure all safety precautions are
followed while performing the work.6. Follow all policies and
Standard Operating Procedures as instructed by Management.7.
Perform any range of special projects, tasks and other related
duties as assigned.Supervisory ResponsibilityDirectly or indirectly
supervise associates within the assigned property.Education &
ExperienceBachelor's Degree in Business or related field from an
accredited college or university, and three years'experience in
Property Operations, Hospitality or Construction; or equivalent
combination of education andexperience. Preferred to be certified
and licensed by the State of North Carolina for
CommunityAssociation Management (CAM).Knowledge, Skills &
ProficienciesKnowledge and ability to apply North Carolina Statutes
and Community's documents.Knowledge of assets, cash balance, and
availability of funds for projects and cash flow management
forcapital improvementsExcellent organization, motivation,
leadership, management and interpersonal skills.Critical thinking,
complex problem solving, judgment and decision-making
ability.Ability to apply a comprehensive knowledge of particular
field of specialization to the completion ofdifficult
assignments.Excellent customer service skillsStrong verbal and
written communication skills. Ability to communicate and provide
guidance to allassociate levels.Strong presentation skillsAbility
to read, analyze and interpret technical procedures, leases and/or
regulationsMust have a strong work ethic and be detail-oriented
with excellent organizational and multitasking skills.Must have
strong proficiency in Windows and Microsoft Office, including but
not limited to Word,Excel, Power Point and Outlook. Proficiency
researching the Internet. Previous experience with financialand
accounting programs preferred.Ability to work with sensitive or
confidential information.Demonstrated experience managing large,
complex accounts or projects. Ability to meet deadlines andwork
well under pressure.Ability to work well in a team environment as
well as independently. Must be self-driven with the abilityto
identify, plan and prioritize business opportunities.Knowledge of
mechanical operations of a building and equipment preferred.Ability
to respond to emergency situations within established
timeframeAbility to adjust to changing circumstances.Tools &
Equipment UsedComputer and peripherals, standard and customized
software applications and tools, and usual officeequipment.Physical
Requirements/Working EnvironmentThis position works under usual
office conditions. The associate is required to work at a personal
computer aswell as be on the phone for extended periods of time.
Must be able to stand, sit, walk and occasionally climb.The
incumbent must be on call at all times and able to work extended
and flexible hours and weekends asneeded. Physical demands include
ability to lift up to 50 lbs. The incumbent must be able to detect
auditoryand/or visual emergency alarms.The physical demands
described here are representative of those that must be met by an
associate tosuccessfully perform the essential functions of the
job. Reasonable accommodations may be made to enableindividuals
with disabilities to perform the essential functions.TravelWork may
involve some driving/traveling to various sites.DisclaimerThe above
information on this description has been designed to indicate the
general nature and level of work performed by associatewithin this
classification. It is not designed to contain or be interpreted as
a comprehensive inventory of all duties, responsibilities,
andqualifications required of associates assigned to this job. This
is not an all-inclusive job description; therefore, management has
the rightto assign or reassign schedules, duties and
responsibilities to this job at any time
Keywords: FirstService Residential, Miami , Property Manager, Executive , Miami, Florida
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