Director, Operations
Company: Cano Health
Location: Miami
Posted on: January 28, 2023
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Job Description:
Overview
At Cano Health, our culture is a "family of families", growing
stronger together to improve the lives of our patients,
communities, and our associates. A culture that succeeds because of
the hearts and minds of our people. Our values and guiding
principles transform our lives with purpose and passion, becoming
one focused source of hopeful change. A leadership culture that
cultivates and empowers our people to gain ownership for their
contributions and success. The Cano Movement is proof of what
everyday people with a passion for health care can accomplish
together.
Join the Cano Movement! The movement that doesn't just offer a job,
it offers an opportunity to serve and grow with purpose. At Cano
you will be part of a collaborative team, dedicated to the pursuit
of health & wellness excellence.
Cano Health offers competitive salaries, medical, dental & vision
insurance, employee mental health program, paid time off, paid
holidays, 401(k) with employer match, employee stock purchase
program, tuition reimbursement and much more.
The Director of Operations is directly responsible for managing all
operations, administrative and patient management functions
associated with the medical centers. This person will be
responsible for the development and oversite of financial success,
strategic initiatives for growth, regulatory compliance, and
providing the highest quality care for patients. The Regional
Director of Operations creates an environment of clear
accountability for Health Center Managers and takes accountability
for his/her own results.
Responsibilities
--- Oversees the day to day operations of the centers and ensures
workflow at centers are being followed.--- Mentors and trains new
and existing Health Center Managers to assure consistency of
quality services and consistent workflow at the centers.--- This
position provides leadership for quality and clinic staff in the
development, implementation, measurement, and monitoring of
strategic initiatives that assure that clinical quality outcomes
are being met.--- Works closely with Health Center Managers and
staff to continuously improve the safety, effectiveness,
efficiency, patient-centeredness, quality and timeliness of
healthcare delivery.--- Answers operational questions and resolves
issues coming from the medical centers.--- Assists in the
development of new operating procedures and policies.--- Assists
the training department with new franchisees and ongoing training
using quality assurance metrices.--- Creates and analyzes reports
to present to the Executive Team.--- Analyzes overall performance
of the clinic, evaluates areas for improvement, makes corrections
and provides feedback as a result of those changes.--- Supervise
daily operations of all departments including order generation,
help desk functions, mail pickup and delivery, and shipping and
receiving.--- Provides direction and guidance to center managers in
the day-to-day management of business operations needed to achieve
performance targets.--- Works with vendors to make purchases and
reconcile center managers invoices.--- Identifies problems in
operations processes and ensure that they are resolved in a
time-efficient manner.--- Monitors, controls and manages business
operations to meet customer expectations and company goals.---
Coordinates and manage project plans and schedule to ensure project
delivery is within allotted budget and timelines.--- Maintains
clear and accurate operations documents/procedures for reference
purposes.--- Tests applications, follows up on pilots, collects
feedback forms and reports on flaws and updates.--- Organize and
monitor schedules at the centers to ensure deadlines are met
Qualifications
--- Bachelor's degree with 5 years in healthcare industry
management experience--- Minimum 3 years of relevant experience---
Medical Insurance knowledge--- HIPAA Knowledge
Cano Health provides equal employment opportunities to all
employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state, or local laws.
Keywords: Cano Health, Miami , Director, Operations, Executive , Miami, Florida
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