Senior Network Manager

Company: Talent Space
Location: Miami
Posted on: March 18, 2023

Job Description:

Talent Space, Inc. is seeking a Sr. Network Manager for a contract opportunity in Miami!
Hybrid role:Remote with 2-3 days/wk in office. -

The Senior Network Manager is responsible for leading a team of highly skilled engineers across system integrators to ensure network services are performant and highly available. This position oversees all network maintenance activity, escalations, and network outage events - driving issues to resolution. When required the manager will be the front-line of contact to network infrastructure vendors, other systems integrators and vendor partners. The position requires coordinating and communicating with cross-functional operations teams. Additionally, the position is responsible for the Network Change Management process , working closely with Platform Engineering & Network Architecture towers for scheduling and approval of all maintenance activity, change deployments, and network upgrades that are required to ensure the networks are operating at designed levels. The position is also responsible for collecting all RFO/RCA technical information and working with peer organizations to resolve any corrective action plans. Responsibilities also include monitoring network performance and performing network triage for all issues brought forth by peer organizations.

Required Functional Skills:
Oversight and enforcement of Network Change Management responsibilities and inter-departmental coordination, Plan, organize, and manage staffing for Level 3 and above resources (Tier 3 Support), Work closely with IT Management and Network Architecture to identify any network vulnerabilities and ensure proper standards are followed for public facing firewalls and DDoS protection equipment, Manage all network and alarm monitoring tools, systems, and procedures to provide notification and management of network and service issues Develop, maintain, and implement network configuration management policies and best practices, Serve as the Tier 3 escalation point for all escalated troubles from Technical Support and/or Network Engineering, Hire, develop, and retain a technical staff of customer focused engineers and technicians to ensure the effective operation of the department, Work closely with the Tech Support Manager to assist in identifying network events, issues, and causation analysis for common customer trouble reports, Lead and implement continuous internal training documents for technical skills improvement across all levels of the Network Operations, Identify common network or service delivery faults and provide guidance to the business on possible system or workflow improvements, Assist in documenting and maintaining network diagrams for the Layer 1, 2, and 3 deliveries of our services through the network (in conjunction with Network Engineering & Architecture), Manage all related network partner and peering relationships and operational expectations, inclusive of opening and managing troubles with peer networks, Continuously identify areas for process and efficiency improvements, including but not limited to automation of tasks, service activation, alarm reporting, and monitoring initiatives, Other special projects or assignments, as deemed necessary by the manager.
Experience in the management of 24 x 7 - follow the sun support model for network BAU operations.
Demonstrated ability to drive bridge calls to effectively manage incidents and restore impacted networked services.
Ability to communicate clearly, directly, and professional and drive performance from others.
Strong management skills of technical resources
10+ years of experience in the management of network teams
Ability to formulate service level agreements and apply measurements for performance management.
Excellent writing skills, client management, escalation path management Excellent virtual communication skills and proven ability to work with offshore teams.
Scheduling optimization skills, experience with Agile methodology is strongly desired.

Required Technical Skills:

Working knowledge in large private and public SDWAN networks, systems, and protocols, Must have excellent leadership and communications skills (oral and written), Exceptional organizational skills, Ability to multitask and remain calm under pressure, especially during peak hours or intense situations, Exceptional interpersonal, customer service, problem-solving, and conflict resolution skills, Strong coaching and leadership skills, ability to motivate employees, Decisiveness and attention to detail, Ability to work independently and in a highly technical team environment, Working knowledge of technical delivery parameters for internet connectivity over Copper, Fiber, and Wireless delivery mediums, Working knowledge of networking protocols and terminology, such as DNS, DHCP, PPPoE, High Availability designs, and Virtualized Networks (VMWare, etc) Working knowledge of Voice service deliveries and networking, over both TDM (Time Division Multiplexing) and VOIP (Voice over IP) Familiarity with Cisco Networking Solutions Working knowledge of Wireless Access Points, Firewalls, Routers, Switches Technical Product Lifecyle Management Working knowledge of IPAM and DDI Working knowledge of NOC Management Working knowledge of SolarWinds Monitoring and Alert Management

Keywords: Talent Space, Miami , Senior Network Manager, Executive , Miami, Florida