FT Leisure Sales Manager, SLS South Beach

Company: Morgans Hotel Group
Location: Miami
Posted on: March 19, 2023

Job Description:

A global tribe of individuals, partners and progressives, devoted to creating extraordinary experiences for our community throughout our proprietary brands - -we are SLS. Visionaries at the forefront of hospitality, cuisine, design, residences and entertainment, our lifestyle moments are forged with highly-curated and passionate service. We are committed toauthenticity, sophistication, masteryandinnovation. Our stage is the world. Our time is now.With this in mind, we foster a family environment built on values that describe our lifestyle, experiences and how we see the world. -When you have a tribe such as ours and place it in and around the collection of accommodations, restaurants, nightlife, retail and gaming, you create a force that cannot be replicated by anyone else. We are an equal opportunity employer.Job Purpose:The Leisure Sales Manager is responsible for proactively generates new business, provides account management for new and existing accounts and works with other sales team members to meet and exceed monthly revenue goals. Will also be responsible for the preparation and execution of action plans, negotiation of rates/contracts and qualifying customers.Duties & Functions:

• Lead hotel's sales efforts with key leisure market accounts
• Obtain up to 50-75 new key-prospects, on a weekly basis
• Builds client base through outside sales calls, sales blitzes, cold calling, prospecting, direct mail, networking, and referrals.
• Manage day to day customer support with key agency accounts
• Maintain prospect, independently solicit and book business, focus on customer relationships to achieve optimum market share
• Identify and pursue prospective transient business from free market information, as well as information from purchased lead sources, analyzing historical and other statistical information (market segment, account mix goals), participating in conducting customer interviews and preparing customer call analysis report
• Demonstrate a thorough knowledge of the CRS system and GDS system
• Maintain product knowledge at all times including all relevant rate structures and promotional offers
• Within established parameters, quote and negotiate prices with customer representatives confirming reservations by letter and drawing up contracts; sign for the hotel and obtain customer signature to close the transaction
• Upon closing, coordinate and follow-up with other hotel departments to ensure delivery of superior guest service
• As directed, compile and input market intelligence information to the Sales Information Management System
• Conducts site tours and represent the hotel at trade shows, promotional and business events, focusing on all markets, local and national
• Maintains effective involvement with key community organizations
• Achieve established room nights and revenue as outlined by the agreed upon goals
• Any other reasonable duties as assigned by the supervisor or manager
• We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest serviceSPECIFIC JOB KNOWLEDGE, SKILL AND ABILITYThe individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
  • Minimum of two years of experience working in Hotel Sales, or equivalent industry experience preferably in an upscale or lifestyle brand hotel
  • Extensive knowledge of selling strategies and the ability to meet goals.
  • Complete knowledge of the hotel, its venues and events
  • Able to utilize property adopted for booking, tracking, forecasting, and executing optimal selling strategies
  • Demonstrated ability to understand customer requirements and translating these into sales solutions.
  • Track record of developing long term relationships and contacts.
  • Demonstrates self-confidence, energy, and enthusiasm.
  • Ability to quickly evaluate alternatives and decide on a plan of action.
  • Strong organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.
  • Exceptionally strong ability to communicate in English, both orally and in writing, with guests and team members, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
  • Ability to work under pressure and deal with stressful situations during busy periods.
  • Must be innovative, organized, efficient and able to prioritize multiple projects while working with a team
  • Strong work ethic and self-starter who is a team player and comes with a can-do attitude.
  • Ability to walk, stand, and/or bend continuously to perform essential job functions.ADDITIONAL RESPONSIBILITIES
    • Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
    • Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
    • Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
    • Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.SUPPORTIVE FUNCTIONSIn addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
      • Attend mandatory meetings including divisional meetings, staff meetings, etc.
      • Participate in community events and ensure corporate social responsibility goals of SLS are met.
      • Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used.
      • Keep work area clean and organized.
      • Ensure confidential documents are kept in a secured area.
      • When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized.
      • Complete other duties as assigned by the Department Head.
      • Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
      • Ensure compliance with SLS's policies and procedures.OTHER DUTIESAssimilate into SLS's culture through understanding, supporting and participating in all SLS elements. Demonstrate working knowledge of the service standards.Regular attendance in conformance with the standards, which may be established by SLS from time to time, is essential to the successful performance of this position.Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITYThe individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
        • Minimum of three years of experience working in Hotel Sales, or equivalent industry experience preferably in an upscale or lifestyle brand hotel
        • Extensive knowledge of sales skills, revenue management, recruiting, supervising, training and motivating managers.
        • Demonstrated ability to understand customer requirements and translating these into sales solutions.
        • Ability to be assertive and persuasive without being aggressive.
        • Track record of developing long term relationships and contacts.
        • Ability to quickly evaluate alternatives and decide on a plan of action.
        • Strong organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.
        • Considerable skill in math and algebraic equations using percentages.
        • Exceptionally strong ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
        • Ability to work under pressure and deal with stressful situations during busy periods.
        • Ability to access and accurately input information using a moderately complex computer system.
        • Experience managing luxury brands.
        • Must be innovative, organized, efficient and able to prioritize multiple projects while working with a team
        • Exceptional interpersonal skills required, must be able to present self professionally at all times.
        • Must be able to effectively communicate with all levels of an organization.
        • Strong work ethic and self-starter who is a team player and comes with a can-do attitude.
        • Ability to walk, stand, and/or bend continuously to perform essential job functions.GROOMING/UNIFORMSAll employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

Keywords: Morgans Hotel Group, Miami , FT Leisure Sales Manager, SLS South Beach, Executive , Miami, Florida