Senior Service Account Manager

Company: UnitedHealth Group
Location: Miami
Posted on: March 20, 2023

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. -



Positions in this function are responsible for first-level response and resolution of escalated issues with external and internal customers. Responsible for the overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership.



Employees in jobs labeled with 'SCA' must support a government Service Contract Act (SCA) agreement.



Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM



Senior Service Account Managers are responsible for first-level response and resolution of escalated issues with external and internal customers.



Primary Responsibilities:

• 
  
• Manage overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership.
  
• Provide expertise and customer service support to members, customers, and/or providers
  
• Identify and resolves operational problems using defined processes, expertise and judgment
  
• Investigate claim and/or customer service issues as identified and communicate resolution to customers
  
• Analyzes and investigates
  
• Provides explanations and interpretations within area of expertise
  
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
  
  Required Qualifications:
  
  
  • 
    
  • Bachelor's Degree
    
  • 2+ years of client account management experience
    
  • 1+ years of claims processing experience
    
  • UNET, COSMOS, FACETS or NICE claims platforms experience
    
  • Project management experience
    
  • Intermediate level of proficiency with MS Word and Excel
    
  • MS PowerPoint
    
    
    
    
    Take the next step, online at:
    
    
    
    Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.
    
    
    
    At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
    
    
    
    
    
    Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. -
    
    
    
    Optum is a drug-free workplace. - 2023 Optum Global Solutions (Philippines) Inc. All rights reserved.

Keywords: UnitedHealth Group, Miami , Senior Service Account Manager, Executive , Miami, Florida