Floor Manager

Company: Graspa Group
Location: Miami
Posted on: May 26, 2023

Job Description:

Graspa Group
Miami, FL
Founded by Graziano Sbroggio, Miami - based Graspa Group is an award - winning hospitality firm known for creating and operating a diverse portfolio of original Italian - accented establishments. Known for culinary concepts like Spris Artisan Pizza, Segafredo, Spuntino catering, Salumeria 104, and Esotico. Now adding a brand new concept called Sottosale, opening soon in Upper East side Miami. Sottosale is an Italian family neighborhood oriented restaurant. -
Our core Values:
Guest Focus
Reliable -
Attentive -
Service with the smile
Passion -
Always Have Fun

Summary:
The Restaurant Manager is someone who's passionate about food and customer service. They are a problem solver with strong work ethic and leadership skills. The Restaurant Manager understands that customer satisfaction always takes priority but efficient restaurant operations make it possible. They are an experienced leader with a goal to move up in the management field.
Essential Duties and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Helping GM coordinating daily restaurant management operations
  
• Delivering superior food and beverage service and maximizing customer satisfaction
  
• Responding efficiently and accurately to restaurant customer complaints
  
• Coordinate daily Front of the House and Back of the House restaurant operations
  
• Deliver superior service and maximize customer satisfaction
  
• Respond efficiently and accurately to customer complaints
  
• Organize and supervise shifts
  
• Appraise staff performance and provide feedback to improve productivity
  
• Ensure compliance with sanitation and safety regulations
  
• Manage restaurant's good image and suggest ways to improve it
  
• Promote the brand in the local community through word-of-mouth and restaurant events
  
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  
• Train new and current employees on proper customer service practices
  
• Implement policies and protocols that will maintain future restaurant operation
  Position Type/Expected Hours of Work
  This position regularly requires long hours and weekend work.
  Required Education and Experience
  
  • Proven work experience as a Restaurant Manager, -Hospitality Manager or similar role (4 years minimum)
    
  • Proven customer service experience as a manager
    
  • Familiarity with restaurant POS
    
  • Strong leadership, motivational and people skills
    
    
    Disclaimer
    The statements contained herein reflect general details as necessary to describe the principle functions of any position, the level of knowledge and skill typically required, and the general scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the work load, gain additional experience to further the individual's professional development. Equal Opportunity Employer: It is Graspa Consulting's policy to recruit, hire, train, and promote in all job titles without regard to race, color, religion, sex, gender, national origin, ancestry, physical or mental disability, age, medical condition, marital status, military service, sexual orientation, or any other basis protected by law.

Keywords: Graspa Group, Miami , Floor Manager, Executive , Miami, Florida