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Director, Product Management

Company: Brightline Trains
Location: Miami
Posted on: September 16, 2023

Job Description:

At Brightline, we believe in creating meaningful connections through exceptional experiences. We're creating a brighter way to get there by making travel more convenient, more sustainable, and more hospitable every day. If you're optimistic, forward-thinking, and interested in shaping the future of travel with us, we'd love to hear from you. -We live in a connected world, where consumers are as dependent on their devices as they are on their everyday necessities.Their expectation is that digital will make their lives simpler, brands will know them and cater to their needs, and those needs can be filled with the click of a button, the command of their voice, or the image of their face.Transactions are made easy through one-click ordering of everything from food, to rides, to movie tickets, to major retail purchases.Groceries can be delivered to your home in less than two hours, as can a new automobile.Our industry may be consumer transportation, but our company promise must be digital excellence.From an investor standpoint, our comparable are high-speed rails in the northeast, Europe, and Asia, and our competition is personal vehicles and rideshare.But from a consumer standpoint, our "competition" is Apple, Amazon, Google, AirBnB, and Facebook.Consumers are not loyal to brands, they are loyal to experiences.A high end hotel brand may provide the epitome of luxury in the hotel - wonderful service, beautiful d--cor, the best amenities - but if a consumer must call to book, cannot access a helpful on-property service app, are given a room key card that deactivates, and cannot easily manages their trips, points, and account online, the brand will lose them.Our physical experience is exceptional - from our beautiful stations with fantastic food options and even a signature scent, to our outstanding on-board experience with roomy seats, beautiful design, great connectivity, and spacious accessible bathrooms - we exceed consumer expectations for their everyday and special occasion travel.Our brand promise delivers in product experience and in helping the earth through efficient bio-diesel trains that run clean and take personal automobiles off the road.We are at the ideal point in our growth as a company to hire digital product managers to bring that brand promise of efficiency, comfort, sustainability, and ease to the digital space.We're seeking highly detailed and customer-oriented Director, Product Management to help manage product strategy through delivery and maintenance of a connected customer experience.Key Functions: -

  • Leading a team of product managers, business analysts and UX/UI designers, in collaboration with cross-functional business stakeholders to define the vision for end-to-end guest experiences across all digital touchpoints (e.g., device, physical location, etc.)
  • Collaborating with cross-functional teams, customers, and front-line associates to write highly detailed product specifications that delight our guests and hit key business targets
  • Establishing and communicating roadmap for the upcoming four quarters, across multiple digital and technology channels (i.e. web, app, kiosks, displays, backend/teammate tools)
  • Establishing and enforcing processes for product teams throughout product life-cycle.
  • Running design and product reviews, workshops, and one-on-ones
  • Owning various product workstreams that build net-new features and optimize existing ones through reliable two-week sprints, daily scrums
  • Focusing on bottom-line objectives: drive revenue, loyalty and repeat business through an outstanding personalized, connected digital experience
  • Work with human resources and leadership to recruit and grow the team in alignment with roadmap needs Minimum Qualifications: -
    • Demonstrated deep understanding and proven track record of product management and user experience design with respect to web, mobile, wearables, voice, native applications and web engineering.
    • Ability to provide broad influential leadership towards the development of end-to-end guest experiences
    • Degree or equivalent experience in Engineering, Computer Science, Behavioral Economics, UX Design, Product Design, Business, or Psychology
    • Experience leading teams of product managers and designers towards ideation, design, technical development and launch of platforms as a service, digital product installations, integrations and monetization of guest experience.
    • Self-starting, investigative predisposition that's keen to see things through to the end - even when faced with seemingly insurmountable hurdles
    • Inclusive of a diverse team and customer basePreferred Qualifications
      • Experience in mobility, airlines, trains, hospitality, and/or other operationally complex industries
      • Product experience on website (desktop + web), mobile apps, kiosks
      • Functional experience in travel eCommerce, loyalty programs, journey planning
      • Technical experience with Jira, Confluence, Reservation systems, Full Story, and/or AWS micro-services
      • Past working experience in a customer-facing front-line roleCombine your experience, innovation, and entrepreneurial spirit by joining our growing team in Florida and Nevada. Brightline is pleased to offer a competitive compensation and benefits package, and the opportunity to make a difference while making history as the only privately-funded rapid rail service in the country. -Brightline Management, LLC is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline Management, LLC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. -

Keywords: Brightline Trains, Miami , Director, Product Management, Executive , Miami, Florida

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