Senior Account Manager - Remote
Company: TTEC
Location: Miami
Posted on: November 19, 2023
Job Description:
Senior Account Manager - RemoteBringing smiles is what we do at
TTEC--- for you and the customer. As a Senior Account Manager
working remotely in the US, you'll be a part of creating and
delivering amazing customer experiences while you also
#experienceTTEC, an award-winning employment experience and company
culture.What You'll be Doing -You are the primary point of contact
to TTEC technology for both our internal and external clients
during the lifecycle of a client program and will be assigned from
one to three client programs (depending on the size of the program
and the technology support needs). You are responsible for the
successful management of the programs as well as end-to-end
technology including but not limited to desktops, network
infrastructure, servers, applications and reports as well as
responsible for all communications to the client about all
technology issues, changes and new innovation initiatives.During a
Typical Day, You'll
- Be the primary technology point of contact for operations,
sales, and external clients for their program.
- Partner with client leadership to execute the client's
technology strategy.
- Collaborate closely with the management teams of TTEC's
Operations and other business owners to ensure quality customer
support.
- Quickly gain an understanding of the operations (types of
business, ops KPIs, etc.) of the program, as well as all aspects of
TTEC technology (infrastructure, network, and applications), in
order to support the customer base.
- Have the responsibility of ensuring that all aspects of
technology for the program are within contractual specifications,
as well as ensuring that all aspects of technology are in full
working order for the client's program.
- Stay abreast of new technology initiatives at TTEC to identify
improvement opportunities for their program.
- Lead client program assessments to identify innovative
technology solutions that increase operational effectiveness.What
You Bring to the Role
- 4 years of experience managing Information Technology teams or
project teams.
- Experience working in Account Management with extensive client
interaction.
- Over 4 years of experience in a call center environment, with a
preference for knowledge of Avaya and Cisco infrastructure.
- Thorough knowledge of network protocols and operations, desktop
operating systems and capabilities, and troubleshooting
techniques.
- Preferably possess certifiable technical skills. Acceptable
certifications include, but are not limited to, an Associate or
Bachelor's Degree in Computer Science, Microsoft Certified Product
Specialist (MCPS), and Microsoft Certified Engineer (MSCE).
- The candidate must be highly organized, efficient, have a
strong ability to learn quickly, and be self-motivated.
- Should have a comprehensive end-to-end understanding of the
program's specific technology - from infrastructure to applications
(desktop to datacenter).What You Can Expect
- An annual incentive program -
- Medical, dental, and vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off
- Tuition reimbursement and access to thousands of free online
coursesVisit www.hellottecbenefits.com for more information.The
anticipated range is $80,000- $110,000. Actual compensation offers
to a candidate may vary based upon geographic location, work
experience, education and/or skill levels.About TTECOur business is
about making customers happy. That's all we do. Since 1982, we've
helped companies build engaged, pleased, profitable customer
experiences powered by our combination of humanity and technology.
On behalf of many of the world's leading iconic and hypergrowth
brands, we talk, message, text, and video chat with millions of
customers every day. These exceptional customer experiences start
with you.TTEC is proud to be an equal opportunity employer where
all qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
protected veteran. TTEC embraces and is committed to building a
diverse and inclusive workforce that respects and empowers the
cultures and perspectives within our global teams. We aim to
reflect the communities we serve, by not only delivering amazing
service and technology, but also humanity. We make it a point to
make sure all our employees feel valued, belonging, and comfortable
being their authentic selves at work. As a global company, we know
diversity is our strength because it enables us to view things from
different vantage points and for you to bring value to the table in
your own unique way.#LI-Remote
Keywords: TTEC, Miami , Senior Account Manager - Remote, Executive , Miami, Florida
Didn't find what you're looking for? Search again!
Loading more jobs...