Program Analyst - Clinic Profile Manager
Company: Veterans Affairs, Veterans Health Administration
Location: Miami
Posted on: November 20, 2023
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Job Description:
Summary The incumbent serves as a Program Analyst - Clinic
Profile Manager for the Department of Veterans Affairs, Veteran
Health Administration. The Program Analyst - Clinic Profile Manager
position provides a high level of complex and highly skilled
support related to provider profile management. Responsibilities
Major duties and responsibilities will include: Responsible for
overall program management for the clinic maintenance process for
the Facility and leads the facility's efforts to integrate profile
management among healthcare providers, other facility staff, and
patients. Interpreting national policies and procedures,
developing, and implementing local standards, defining
requirements, and providing advice to top management on related
issues pertaining to clinic/provider profile management.
Responsible for establishing and managing communication plans that
identify target audience, appropriate messages, activities, and
resources needed for effective communication, and communication
plans for change management, incorporating multiple channels to
manage expectations and disseminate project progress. Overseeing
clinic supervision to staff delegated to services performing clinic
profile coordination and management functions. Leading clinic
profile team members to ensure analytics, goals, are being met
using accurate and timely clinic management tools for their
designated services/clinics. Participating in Facility/VISN
projects, task forces, and committees to problem-solve, educate,
and implement software, data capture and scheduling directive
matters. Responsible for oversight of all clinic set up options,
clinic profiles and outputs. Assessing the best structure of
clinics, based on national mandates and direction, facility needs,
provider needs, patient needs, and data desired to be captured.
Responsible for ensuring appointment reminder systems are set up
accurately for all outpatient clinic locations. Coordinating with
informatics for development and management of data systems,
assisting and creating the basis for data driven decision-making of
clinic profile operations management. Identifying problems and
applies analytical techniques, correcting negative trends and
provides resolutions to system issues/malfunctions, to include
encounter and transmission errors, clinic grids and other issues
related to clinic profile management. Developing and implementing
an in-depth training program for the Facility to ensure staff are
properly educated and accountable for clinical profiles,
scheduling, and data management. Coordinating quality assurance
efforts through assessments of workflow and procedures to develop
means of improving service delivery to customers. Evaluating data
capture outputs that includes but not limited to clinic
utilization, accurate clinic parameters, program clinic naming
standards, etc. to ensure facility compliance with scheduling
directives and other national guidance as it relates to Clinic
Profile Management. Promotion Potential: The selectee may be
promoted to the full performance level without further competition
when all regulatory, qualification, and performance requirements
are met. Selection at a lower grade level does not guarantee
promotion to the full performance level. Work Schedule: Monday -
Friday, 8:00am to 4:30pm Telework: ADHOC - May be eligible as
determined by management Virtual: This is not a virtual position.
Position Description/PD#: Program Analyst - Clinic Profile
Manager/PD99632-S Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved Permanent Change of
Station (PCS): Not Authorized Financial Disclosure Report: Not
required Requirements Conditions of Employment You must be a U.S.
Citizen to apply for this job Selective Service Registration is
required for males born after 12/31/1959 You may be required to
serve a probationary period Subject to background/security
investigation Selected applicants will be required to complete an
online onboarding process Participation in the seasonal influenza
vaccination program is a requirement for all Department of Veterans
Affairs Health Care Personnel (HCP) Participation in the
Coronavirus Disease 2019 (COVID-19) vaccination program is a
requirement for all Veterans Health Administration Health Care
Personnel (HCP) - See "Additional Information" below for details.
Qualifications To qualify for this position, applicants must meet
all requirements by the closing date of this announcement,
11/27/2023. Time-In-Grade Requirement: Applicants who are current
Federal employees and have held a GS grade any time in the past 52
weeks must also meet time-in-grade requirements by the closing date
of this announcement. For a GS-9 position you must have served 52
weeks in the GS-7 grade. The grade may have been in any occupation,
but must have been held in the Federal service. An SF-50 that shows
your time-in-grade eligibility must be submitted with your
application materials. If the most recent SF-50 has an effective
date within the past year, it may not clearly demonstrate you
possess one-year time-in-grade, as required by the announcement. In
this instance, you must provide an additional SF-50 that clearly
demonstrates one-year time-in-grade. Note: Time-In-Grade
requirements also apply to former Federal employees applying for
reinstatement as well as current employees applying for Veterans
Employment Opportunities Act of 1998 (VEOA) appointment. To qualify
for this position at the GS-09 level, you must meet one of the
following: Specialized Experience: You must have one year of
specialized experience equivalent to at least the next lower grade
GS-7 in the normal line of progression for the occupation in the
organization. Examples of specialized experience would typically
include, but are not limited to: Experience in positions that
required working knowledge of the computer system for entry and
retrieval of data; Ability to locate and interpret appropriate
applicable regulations; Knowledge of medical records, medical
billing programs, and medical terminology; Gathering, developing,
and interpreting data from various information systems; and Reviews
reports, records, and provides statistical analysis for accuracy.
NOTE: Experience must be fully documented on your resume and must
include job title, duties, month and year start/end dates AND hours
worked per week. OR, Education: Applicants may substitute education
for the required experience. To qualify based on education for this
grade level you must have successfully completed a master's or
equivalent graduate degree, or successfully completed two (2) full
years of progressively higher level graduate education leading to
such a degree, LL.B or J.D. if related. Such education must
demonstrate the knowledge, skills, and abilities necessary to do
the work of this. OR, Combination: Applicants may also combine
education and experience to qualify at this level. You must have an
combination of specialized experience and completed the first year
of a graduate level education, to meet the total requirements. The
education portion must include graduate courses that demonstrate
the knowledge, skills, and abilities necessary to do to the work of
this position. NOTE: Copies of transcripts must be submitted with
your application materials. Education cannot be credited without
documentation, and your experience must be documented in your
resume. You will be rated on the following Competencies for this
position: Audit Reporting Communication Organizational Performance
Analysis Product Evaluation Experience refers to paid and unpaid
experience, including volunteer work done through National Service
programs (e.g., Peace Corps, AmeriCorps) and other organizations
(e.g., professional; philanthropic; religions; spiritual;
community; student; social). Volunteer work helps build critical
competencies, knowledge, and skills and can provide valuable
training and experience that translates directly to paid
employment. You will receive credit for all qualifying experience,
including volunteer experience. Note: A full year of work is
considered to be 35-40 hours of work per week. Part-time experience
will be credited on the basis of time actually spent in appropriate
activities. Applicants wishing to receive credit for such
experience must indicate clearly the nature of their duties and
responsibilities in each position and the number of hours a week
spent in such employment. Physical Requirements: Regular and
recurring work is mostly sedentary involving sitting at a desk,
although the position requires the ability to move from one
geographic location of the facility to another. The incumbent works
with a computer screen and keyboard. Some physical effort such as
standing, walking, bending or prolonged sitting may be required.
The incumbent may be exposed to walking to outlying areas. The work
places no special physical demands on the employee. For more
information on these qualification standards, please visit the
United States Office of Personnel Management's website at
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Education A transcript must be submitted with your application if
you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department
of Education from accredited colleges, universities, schools, or
institutions may be used to qualify for Federal employment. You can
verify your education here: http://ope.ed.gov/accreditation/. If
you are using foreign education to meet qualification requirements,
you must send a Certificate of Foreign Equivalency with your
transcript in order to receive credit for that education. For
further information, visit:
http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Additional Information Receiving Service Credit or Earning Annual
(Vacation) Leave: Federal Employees earn annual leave at a rate (4,
6 or 8 hours per pay period) which is based on the number of years
they have served as a Federal employee. Selected applicants may
qualify for credit toward annual leave accrual, based on prior work
experience or military service experience. This credited service
can be used in determining the rate at which they earn annual
leave. Such credit must be requested and approved prior to the
appointment date and is not guaranteed. The Career Transition
Assistance Plan (CTAP) provide eligible displaced Federal/VA
competitive service employees with selection priority over other
candidates for competitive service vacancies. To be qualified you
must submit appropriate documentation (a copy of the agency notice,
your most recent performance rating, and your most recent SF-50
noting current position, grade level, and duty location) and be
found well-qualified for this vacancy. To be well-qualified:
applicants must possess experience that exceeds the minimum
qualifications of the position including all selective factors, and
who are proficient in most of the required competencies of the job.
Information about CTAP eligibility is on OPM's Career Transition
Resources website at
http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
This job opportunity announcement may be used to fill additional
vacancies. If you are unable to apply online or need an alternate
method to submit documents, please reach out to the Agency Contact
listed in this Job Opportunity Announcement.
Keywords: Veterans Affairs, Veterans Health Administration, Miami , Program Analyst - Clinic Profile Manager, Executive , Miami, Florida
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