Legal Intake Manager Personal Injury
Company: Ged Lawyers LLP
Location: Boca Raton
Posted on: May 1, 2024
|
|
Job Description:
Position Summary: We are seeking a dedicated Legal Intake
Manager to join our personal injury law firm. As the first point of
contact for potential new clients (PNC), you will play a crucial
role in providing compassionate support and gathering essential
information to assess cases. The ideal candidate will possess a
great phone presence, positive attitude, excellent communication
skills, empathy, highest quality customer service, and strong
attention to detail to ensure the intake process is seamless. We
are looking for individuals who are professional, respectful, and
empathetic to client needs. This role involves handling high-volume
intake calls and completing general intake documentation. This
position requires availability for on-call duty, including evenings
and weekends, to promptly respond to client inquiries and provide
assistance. Responsibilities: Primary Duties & Responsibilities:
--- Serve as the first point of contact for potential new clients
via phone, email, or in-person meetings. --- Responsible for
interaction with PNCs to schedule appointments, accumulate intake
data, and process intake information into Client Profiles. ---
Conduct thorough interviews and demonstrate empathy and
professionalism while gathering details about their case. ---
Strong written and oral communication skills to explain the next
steps and compose client profiles for attorneys to facilitate
smooth transitions between intake and legal representation stages.
--- Efficiently manage a high volume of incoming calls and
inquiries. --- Demonstrate excellent communication skills and
customer service during interactions with potential clients. ---
Maintain organized records of all intake inquiries and client
information using the firm's case management software. --- Ensure
data accuracy and detailed completion of intake documentation and
always maintain confidentiality of client data. --- Provide
effective follow-up and case management. --- Perform additional
duties as assigned. Qualifications: --- Bachelor's degree in a
related field, preferred or equivalent work experience. --- Minimum
of 2-3 years of previous experience in intake coordination,
preferably at a personal injury law firm. --- High-level listening
skills to gain a thorough understanding of claims. ---
Multi-tasking ability to move quickly from one inquiry to another.
--- Knowledge of personal injury law and legal terminology is a
plus. --- Demonstrated interviewing skills to know which questions
to ask to gather more information. --- Excellent communication
skills, both verbal and written. --- Strong interpersonal skills
and the ability to demonstrate empathy and compassion with
excellent customer service. --- Proficiency in case management
software and Microsoft Office Suite (MS Office - Word, Excel,
PowerPoint, and Outlook). --- Willingness to be on-call and
available during nights and weekends. We offer incentives for
on-call availability during these times. Physical Demands: Ability
to sit and/or stand for extended periods. Use hands and fingers to
operate computers and other office equipment. Clear and articulate
verbal communication skills for phone conversations and in-person
interactions. Occasional lifting and carrying of files or other
materials, up to 20 pounds. Top reasons to work for us! Ged Lawyers
provides a wide range of benefits including medical, vision, and
dental insurance, life insurance, short- and long-term disability,
401K matching plan, holidays, and paid time off. Perks: ---
Employee Discounts --- Company Engagement Events --- Employee
Service Awards Staffing Agencies: Unsolicited resumes from search
firms will not be honored as valid. Consequently, we politely ask
agencies not to solicit our business managers directly as well.
Thank you in advance. EOE/M/F/D/V Compensation: $55,000 yearly
--- Primary Duties & Responsibilities: --- Serve as the first point
of contact for potential new clients via phone, email, or in-person
meetings. --- Responsible for interaction with PNCs to schedule
appointments, accumulate intake data, and process intake
information into Client Profiles. - --- Conduct thorough interviews
and demonstrate empathy and professionalism while gathering details
about their case. --- Strong written and oral communication skills
to explain the next steps and compose client profiles for attorneys
to facilitate smooth transitions between intake and legal
representation stages. --- Efficiently manage a high volume of
incoming calls and inquiries. --- Demonstrate excellent
communication skills and customer service during interactions with
potential clients. --- Maintain organized records of all intake
inquiries and client information using the firm's case management
software. --- Ensure data accuracy and detailed completion of
intake documentation and always maintain confidentiality of client
data. - --- Provide effective follow-up and case management. ---
Perform additional duties as assigned.
Keywords: Ged Lawyers LLP, Miami , Legal Intake Manager Personal Injury, Executive , Boca Raton, Florida
Click
here to apply!
|