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Key Account Manager

Company: Costa Farms
Location: Miami
Posted on: May 15, 2024

Job Description:

Company OverviewWho is Costa Farms? Were one of the worlds largest horticultural growersbut without an ego to match our acreage. Our headquarters are in Miami, Florida, where we were founded in 1961. Costa Farms started on just 30 acres, and over the last 60 years, weve grown to more than 5,000 acres around the world. We have farms in North and South Carolina, Central and South Florida, and the Dominican Republic, plus an office in China. Costa Farms now employs nearly 6,000 engineers, marketers, accountants/analysts, human resources professionals, and of course, growers and plant scientists!Here at Costa Farms, we live by the values of H3: being Humble, staying Hungry, and always Hustling. The team rallies to the mission of being a lean, green, growing machine dedicated to enriching the world by bringing plants into everyones life.True to that mission, we grow more than 1,500 plant varieties. Driven by the spirit of innovation, the team is always testing new plants and developing new solutions to make it easier for retailers and plant parents to enjoy plants. Were also continuously testing different ways of growing our plants to increase quality and improve their ecological footprint as one aspect of our many sustainability efforts.We cultivate plants, as well as a winning culture. Join the team, and youll find opportunities to learn and grow. Youll collaborate with other driven, determined people who together keep Costa Farms an industry leader. Youll support and be supported by a team that cares about each other, our customers, our consumers, and our community.Youll also find right away that Costa Farms is committed to providing a diverse environment. Were proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, military status, marital status or veteran status, or any other group status protected by federal, state, or local law.DescriptionThe successful key account Manager develops long-term relationships with the key account customer. The account manager will be the liaison between the customer and cross-functional internal teams to ensure timely and successful delivery of our solutions according to customer needs. This individual will manage and inspire employees and ensure all business goals and objectives are reached that contribute to the sales of products to the retail consumer.DutiesReports to the Sales DirectorWork with sales & service team members to ensure the execution of all programs and to achieve customer goals.Operates as the lead point of contact for any and all specific matters in relation to the account.Analyze sales/profit opportunities within our current programs. Collaborate with internal teams to build strategies to obtain profitable growth in accordance with those opportunities.Identify new opportunities within the market. Collaborate with internal teams to build strategies to obtain profitable growth in accordance with those opportunities.Collaborate with Centralized Replenishment Team to ensure proper replenishment of merchandise to drive sales and gross marginCommunicate and execute ad & event plans within the market.Provide and assist merchants with POG, Playbook and any other regional materials needed.Clearly communicate the progress of weekly/monthly/quarterly KPIs to external and internal stakeholders.Develop, prepare & present presentations during line review and other meetings as required throughout the year.Lead and develop customer sales forecasts.Participate in internal forecasting initiatives for sales and P&L metrics.Ensure merchandise presentation is in accordance with Live Goods Department/Visual standards.Assist & educates staff to merchandise products according to established best practices.Resolve store level customer service issues and requests. Escalate issues as needed.Coordinate district functions such as resets and events.Support and maintain a professional, team environment.Working Conditions & Physical RequirementsFull time flexibility to work extra time if needed.Flexibility to travel several times a year.Work in a fast paced and diverse environment.Work in an office environment.Problem solving, oral/written communication, analytical ability, calculating, concentration, & interpersonal abilities continuously.Eye/hand coordination, typing, handling, & wrist motion continuously.CompetenciesPassion to win.Customer service focused and willing to go the extra mile to get the job done.Good people skills, communicator, and effective problem solverDemonstrates ability to communicate, present and influence effectively at all levels of the internal and external organization.Well organized and process driven.Proven ability to manage multiple projects at a time while paying strict attention to detail.Thinks methodically under pressure and works well with little supervision.Fact based decision making uses analytical tools to make decisions.Takes ownership of the businessTeam LeaderInterpersonal SavvyDemonstrates Self-awarenessDrive ResultsResourcefulnessDecision QualityManages ComplexitySituational AdaptabilityValues DifferencesQualificationsCustomer Service, People Management, Listening, Communication, Negotiation, Sales Planning, Analytics, Strong Computer Skills, Business Math, Team Development, Self-Motivated.Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Jobs are subject to change for personal growth, organizational development and/or evolution of new technologies.All applicants must be work-authorized.Costa Farms will not sponsor any visa for this position.After applying, follow us on LinkedIn to stay up to date on whats happening around Costa Farms and to start becoming part of our family. Come Grow with Us!Costa Farms offers competitive wages and benefits, including:401(k) PlanCompany 401(k) Matching ContributionsHealth Savings AccountCare on Demand TelemedicineHealth InsuranceDental InsuranceVision InsuranceSupplemental Insurance (Aflac)Virtual workplace for certain rolesGrowth OpportunitiesChallenging and exciting work environmentCosta Farms ScholarshipEmployee discounts on plantsCosta Farms headquarters also has:On-site gym with showersOn-site cafeteria, quiet room, and indoor gamesLove Where You Work activities throughout the yearThis organization participates in E-VerifyE-Verify Notice of Participation / E-Verify Aviso de Participacion (English/Espanol)E-Verify Right to Work Poster / E-Verify Cartel Derecho a Trabajar (English/Espanol)by Jobble

Keywords: Costa Farms, Miami , Key Account Manager, Executive , Miami, Florida

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