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Desktop Support Manager

Company: Florida Atlantic University
Location: Boca Raton
Posted on: May 19, 2019

Job Description:

Job location: Boca Raton Employment Type: Full-time Posted data: 2019-05-09 Req: REQ06269 Apply now to join FAU on its race to excellence. For more information on everything FAU has to offer, please visit www.fau.edu/jobs . Position Summary: Florida Atlantic University is seeking a Desktop Support Manager, Boca Raton, FL. With over 30,000 students from all 50 states and over 180 countries, 21 intercollegiate teams, 180 plus degree programs, and an administration that thrives on discovery and excellence, FAU is pushing the boundaries of higher education. Florida Atlantic's faculty and staff are trailblazers and innovators with a passion for finding creative solutions while advancing science, art, and technology in all disciplines. Our work environment is a hub of cultures from across the nation and the world, making FAU a place where collaboration flourishes. Summary of Responsibilities: Manages OIT's desktop support team, ensuring the timely support and resolution to FAU computer user community. Receives incoming requests and problems from the Associate Director of User Services and researches to resolve or expedite the resolution of IT- and user account-related problems. Works with upper management to determine the FAU standards, which User Services is responsible to deploy, maintain and troubleshoot. Designs, tests, and installs new software, operating systems using tools such as SCCM. Cooperates with OIT groups such as networking and systems administration to evaluate alternative technology solutions to increase efficiency, reduce cost, and to improve service delivery for our user community. Maintains/enhances technical expertise level by keeping current with industry standards and technical trends, and advancing skill set by taking personal initiatives. Minimum Qualifications: Master's degree from an accredited institution in an appropriate area of specialization and one year of appropriate experience; or a Bachelor's degree from an accredited institution in an appropriate area of specialization and three years of appropriate experience required. Excellent verbal and written communication skills are essential to success in this position. Must also have excellent customer service, organizational, troubleshooting and time management skills. Must be proficient with Microsoft Windows and Office, Mac OS, Active Directory, SCCM, mobile device management, and printer support. Salary: $50,000 - $55,000 College or Department: User Services Location: Boca Raton Work Days and Hours: Monday - Friday, 8 a.m. - 5 p.m. Nights and Weekends may be required. Application Deadline: 2019-05-23-07:00 Special Instructions to Applicant: Individuals with disabilities requiring accommodation, please call 561-297-3057. 711 Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment. Successful completion of a background check, which may include a motor vehicle check, credit check, fingerprinting or additional screening, is required for the selected candidate prior to the start date. A resume and a cover letter are required for this position. Make sure to attach these required documents in the Attachments section of the application. Any missing required documents may result in disqualification.

Keywords: Florida Atlantic University, Miami , Desktop Support Manager, Executive , Boca Raton, Florida

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