MiamiRecruiter Since 2001
the smart solution for Miami jobs

Customer Service Account Manager

Company: ShipMonk
Location: Fort Lauderdale
Posted on: July 16, 2019

Job Description:

Voted Sun Sentinel Top Workplace and ranked INC 5000's 29th fastest growing company, ShipMonk is America's fastest growing fulfillment center. We believe in working smart, playing hard, and innovating everything. From our Forbes 30 Under 30 CEO to our newest hires, everyone on our team is valued and recognized for their contributions. Want to help us shape the future of eCommerce? Join ShipMonk, and do meaningful work you enjoy with people who inspire you.Our Sr. Customer Service Account Managers (called Sr. Happiness Engineers) are responsible for providing training, support and problem resolution to ShipMonk customers. They coordinate special projects on behalf of our customers and work closely with the Warehouse Manager and warehouse staff to ensure requests are done on-time and in a professional manner.Responsibilities And Duties Prioritize and respond promptly to customer tickets via Freshdesk and resolve issues in a timely, professional and efficient manner. Walk customers through the onboarding process and review guidelines to set expectations for our services. Train customers on the ShipMonk software, shipping methods and procedures. Deal directly with customers either by telephone, electronically or face to face and keep records updated. Provide feedback on the efficiency of the customer service process. Communicate and coordinate with internal departments. Requirements Exceptional interpersonal and relationship building skills required Must possess superior problem solving skills Demonstrate strong verbal and written communication skills Strong organizational skills and the ability to multi-task Freshdesk or comparable support software experience a PLUS Tech savvy Ability to learn, understand, prioritize and communicate complex processes Able to deal with ambiguity & strong stress management Must be at least 18 years old Must be able to work 40 hours per week 1-3 years Problem Resolution Experience (Preferred) 1-3 years Customer Relations Experience (Preferred) Education Associate (Preferred) Location near Fort Lauderdale, FL (Required) Benefits Dog-friendly office Fast-paced environment at a dynamic & modern company Career development Internal/External Training Interesting Benefits Package after 90 days

Keywords: ShipMonk, Miami , Customer Service Account Manager, Executive , Fort Lauderdale, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Personal Injury Case Manager
Description: Schrier Law Group is a small but growing plaintiff's personal injury and insurance litigation law firm with multiple locations throughout the state of Florida. We believe in being fierce, compassionate (more...)
Company: Schrier Law Group
Location: Miami
Posted on: 07/17/2019

Equipment Manager
Description: RESPONSIBILITIES br br Lead the equipment committee. Ensure meetings are held on a consistent basis and meeting minutes are promptly distributed to the Survey Directors. br Contribute to the (more...)
Company: Maser Consulting P.A.
Location: Miami
Posted on: 07/17/2019

Associate Medical Director - OBGYN
Description: Description:OB GYN - 2 Positions Available Department : Jackson Medical GroupStatus : Full timeLocations : South Dade and North Dade--As part of the continued expansion of--Jackson Health System, the (more...)
Company: Jackson Health
Location: Miami
Posted on: 07/17/2019


Production Manager
Description: Production Manager Business Segment Telemundo Enterprises Responsibilities The Production Manager oversees all process regarding timeline, cost control, productivity and compliance for all network projects. (more...)
Company: Dreamworks Animation
Location: Miami
Posted on: 07/17/2019

Sr. Talent Acquisition Manager, Telemundo Enterprises
Description: Sr. Talent Acquisition Manager, Telemundo Enterprises Business Segment Staff Responsibilities Role Summary The Sr. Talent Acquisition Manager is responsible for building and maintaining strategic relationships (more...)
Company: Dreamworks Animation
Location: Miami
Posted on: 07/17/2019

Aviation Sales Manager
Description: The ideal candidate is a motivated, well-organized individual who has a deep understanding of
Company: Vision Aero
Location: Fort Lauderdale
Posted on: 07/17/2019

Personal Training Manager - Miami
Description: Personal Training Manager- Miami Overview OUR STORYWe are a company with integrated luxury and lifestyle offerings centered on Movement, Nutrition and Regeneration. In addition to Equinox, our other brands, (more...)
Company: Equinox
Location: Miami
Posted on: 07/17/2019

Service Manager (Lo) 1
Description: Job DescriptionAt Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything (more...)
Company: Wells Fargo
Location: Miami
Posted on: 07/17/2019

Project Manager
Description: RESPONSIBILITIES:Kforce has a client that is seeking a Project Manager in Weston, Florida FL . br br Primary/Essential Duties and Key Responsibilities: br br br ul br li Partners with (more...)
Company: Kforce
Location: Weston
Posted on: 07/17/2019

Registered Nurse Director Pediatric Services
Description: Description SHIFT: br br SCHEDULE: Full-time br br Director ofPediatrics Services, Full-time br Palms West Hospital br Loxahatchee, FL FacilityDescription: Since 1986,Palms West Hospital has (more...)
Company: HCA.
Location: Loxahatchee
Posted on: 07/17/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Miami RSS job feeds