Posted on: August 17, 2019
The GM is responsible for the management, supervision, and
professional development of all building personnel (e.g., Chief
Engineer and engineering staff, Property Administrator, etc.).
The General Manager will manage properties as directed by the
property owners and in accordance with the standards and procedures
of JLL. The General Manager (GM) functions as the
professional-in-charge of the specific asset(s) under management.
As the lead professional, the GM is responsible for all aspects of
client and tenant satisfaction. The GM is responsible for working
directly with the client to ensure a thorough understanding of its
investment objectives and the development of acceptable
property-specific strategic plans of an operating and capital
budget. The GM provides excellent communication (both written and
verbal) to both building owners and tenants to ensure an ongoing,
Develops, gains consensus for, and implements the Management Plan
for assigned assets.
Assist in completing the Management Audit.
Supports Leasing Specialist in the preparation of lease and/or
rental agreements and is responsible for lease administration
process. Assist in managing tenant option rights and
Employs or contracts for onsite management and engineering
personnel, as delineated within the operating budget, management
plan and/or management services agreement.
Competitively bids and prepares all service contracts to assure
high quality and cost effective services.
Identify and initiate process improvements for all current property
Oversees completion of monthly, quarterly, and annual owner s
Prepare and/or review the annual jurisdictional forms and filings
Prepares the final budget documentation (i.e., explanatory notes.)
Plans and administers budget for the office building(s).
Works with Client Accounting Services (CAS) in Westmont, IL to
manage the accounting process and directs on-site bookkeeping
functions and collection process.
Prepares and/or reviews adjustments to tenant billing process.
Reviews and approves all accounts payable, ensuring accurate
general ledge coding and property allocations.
Prepares and/or reviews financial statements and reports on status
of office buildings such as occupancy rates and dates of expiration
Prepares and/or reviews financial reports for client on monthly,
quarterly and annual basis complying with requirements in
management services agreement, with copy to the Group Manager.
CLIENT - TENANT SERVICES
Arranges for alterations to, or maintenance, upkeep, or
reconditioning of facilities as specified in the operating budget,
management plan and/or management services agreement and of leased
premises as dictated by lessee's agreement.
Maintains role as a secondary contact for tenants relative to
tenant service requests.
Proactively meets with tenant representatives on scheduled
Oversees Tenant Guide for property and services.
Prepares and/or reviews periodic inventory of building contents and
property condition, and forwards listing to client for review.
Develop and implement a tenant retention program.
Cross-sells all Jones Lang LaSalle services.
Establishes written goals and objectives for employees directly
reporting to the role of general manager. Conducts periodic formal
and informal performance evaluations.
Develops training program and career path for property
Assures succession planning.
EDUCATION AND EXPERIENCE
Associates or Bachelor degree required and advanced degree, a
Minimum of seven (7) years of commercial real estate or property
Must have at least three (3) to four (4) year experience at
managing people; specifically a staff of three (3) or more.
Experience in budget preparation/financial reporting, familiarity
with building systems, lease negotiation, documentation and
CERTIFICATIONS AND LICENSES
LEED AP/Accreditation required within the first six months of
assuming the position. Must maintain active accreditation once
Real Estate license required within the first six months of
assuming the position. Must maintain active license once
CPM and/or RPA designation, desirable.
KNOWLEDGE, SKILLS, AND ABILITIES
COMMUNICATION SKILLS: Ability to read, analyze, and interpret legal
documents (lease documents, claims of lien, etc.)
Ability to effectively present information and respond to questions
from senior level management, clients, customers, peers and the
MATHEMATICAL SKILLS: Ability to calculate figures and amounts such
as discounts, interest, commissions, prorations, percentages, basic
calculation of measurement of rent, parking fees, late fees, and
REASONING ABILITY: Ability to define problems, collect data,
establish facts, and draw valid conclusions. Ability to solve
practical problems and deal with variety of concrete variables in
situations where only limited standardization exists.
Proficient knowledge of Microsoft Office/Suite, and any other
software program or piece of technology identified as standard for
Jones Lang LaSalle or requested by the Client.
PHYSICAL WORK REQUIREMENTS / CONDITIONS
In compliance with The American s with Disabilities Act (ADA), the
General Manager s responsibilities are such that in order to
perform the required work in a safe and satisfactory manner, the
following minimum physical requirements apply:
Is regularly required to sit for long periods of time.
The employee frequently is required to stand, walk, reach with
hands and arms, stoop, kneel, crouch or crawl.
Reading Video Display Terminals, order forms and other written
Lifting a minimum of thirty-five (35) pounds.
Using and accessing stairwells during emergencies.
Using keyboards for typing and computer input.
Hearing, speaking and answering the office telephone system.
JLL Is an Equal Opportunity Employer
JLL is committed to developing and maintaining a diverse workforce.
JLL strongly believes in equal opportunity extended to all
individuals in all aspects of the employment relationship,
including recruitment, hiring, training, promotion, transfer,
discipline, layoff, recall and termination without regard to race,
color, religion, belief, creed, age, sex, pregnancy or maternity
(including childbirth and related conditions), family
responsibility (e.g. child care, elder care), nationality, ethnic
or national origin or ancestry, citizenship, marital status, civil
partner status, sexual orientation, gender identity or expression,
transgender status, veteran s status, genetic information, trade
union membership, social position, political view or status as a
qualified individual with a disability, protected leave status or
any other protected characteristic in accordance with applicable
law. The company also endeavors to make reasonable accommodations
for known physical or mental limitations of otherwise qualified
employees and applicants with disabilities unless the
accommodations would impose an undue hardship on the operation of
our business and ensures that employment decisions are based only
on valid job requirements.
Keywords: JLL, Miami , General Manager, Executive , Miami, Florida
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