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Service Manager

Company: LEFORT America
Location: Miami
Posted on: September 15, 2019

Job Description:

LEFORT, a family-owned and operated company, is a leading manufacturer of high-quality scrap metal recycling equipment. (Balers, Shears & Shredders) For over 70 years, LEFORT has built its machines, driven by a passion passed down from generation to generation and utilizing the most efficient technology and knowledge acquired throughout its history. LEFORT is an ISO 9001 certified company. This certification testifies to the continuous optimization, performance and quality approach in which LEFORT has been involved for many years. With a wide product line available on the market, LEFORT can accommodate any operation from the small to the largest scrap yard facilities, with an industry-leading product that will help bring success and growth to their business. Currently, we are seeking a Service Manager for our Ft. Lauderdale location. The ideal candidate will have a minimum of 5 years experience in heavy equipment product support or similar functions as well as a strong background in hydraulics, and electrical controls. Experience with balers and shears is beneficial. We are seeking an individual who is committed to safety and customer service. A highly motivated, team oriented candidate with excellent organizational, communication (both written and verbal) and strong team building skills will be our next Service Manager. Experience/Qualifications: -3+ Years of hydraulic engineering experience or 5+ years of field experience with shears and balers. -Working knowledge and/or experience in electrical systems. -Hands-on mechanical skills/experience. -Solid ability to communicate with internal and external customers. -Strong ability to identify, analyze, and solve problems -Ability to communicate effectively(oral & written) -Team oriented -Self-motivated -Ability and desire to travel domestically and internationally Key Focus: -Provide ongoing technical support to our dealers and customers. -Become the LEFORT America expert for our machines, with dealers and customers. -Work closely with dealers to provide guidance to their technicians as needed (commissioning new machine, problem solve issues over the phone as well as on-site, ordering and stocking of parts etc) -Work closely with LEFORT Belgium to be knowledgeable on the current service requirements, parts issues, and warranty claims. -Provide regular feedback to LEFORT Belgium on the machine status, field concerns. Daily Responsibilities: -Reviewing dealer service reports, warranty claims, inspection. -Responsible for managing all product support activities throughout North, Central and South America -Set-up dealer procedures for repairs, warranty, inspections, parts ordering. -Managing LEFORT Field Technician and dealer's parts and service needs. -Training with Dealer Service Technicians and parts staff. -Assist technicians with diagnoses, and plan & schedule repairs of machines -Liaise with the general manager, factory product support personnel as needed -Build and grow the mobile maintenance department -Prepare weekly, monthly, annual reports and other reports as required Requirements -Able to manage and supervise technicians and parts supply/logistics personnel -Microsoft Office experience (Excel, Word, PPT) -Ability to perform other functions as necessary -Passport required. Must be able to travel internationally on occasion -Bilingual (Spanish) preferred What we have to offer: 6 Paid holidays Closed Christmas " New Years. Vacation / PTO " 5/5 Medical and dental insurance available " Company pays 60% for employees medical insurance. (plan to contribute more in the future). A small, growing company with a family feel Travel occasionally, sometimes internationally (US, Canada, Mexico, Belgium primarily) Job Type: Full-time

Keywords: LEFORT America, Miami , Service Manager, Executive , Miami, Florida

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