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ServiceNow Asset / CMDB Manager

Company: Z3 Technologies, Inc
Location: Deerfield Beach
Posted on: November 11, 2019

Job Description:

ServiceNow Asset / CMDB Manager to work onsite for our premier client in Deerfield Beach, Florida.
This is a 6+ month contract position in the automotive industry. WHAT YOU'LL NEED:Technical Requirements and/or Certifications --

  • ITIL v3 Foundation or equivalent certification
  • ITIL Service Lifecycle certification in Service Transition
  • ITIL Practitioner certification in Release, Control, and Validation; or equivalent work experience Education and Experience --
    • Minimum 3 years of experience in information technology or service management
    • Knowledge and experience managing a change process and experience facilitating Change Advisory Board (CAB) activities
    • Knowledge and experience building IT asset and configuration management functions, processes and audits
    • Strong understanding and experience in ITIL service management processes
    • Experience producing technical writing in multiple formats including end-user documentation, operations guides, technical reports, and technical process flows
    • Experience presenting ideas and solutions in non-technical, business-friendly terms
    • Experience in implementing ITIL-based processes
    • Experience with ITSM solution systems Knowledge, Skills, and Abilities --
      • Confident, clear and concise communication skills
      • Proven analytical and problem-solving abilities
      • Proven ability to facilitate meetings with many stakeholders, including ITS and university leadership
      • Ability to develop positive working relationships and a strong rapport with team members
      • Ability to assess the criticality of problems and prioritize accordingly WHAT YOU'LL DO:Job Responsibilities --
        • Candidate will be accountable for the day-to-day activities of the management and asset and configuration management processes
        • Plan, execute and manage a population of the configuration management database (CMDB)
        • Work with stakeholders to leverage reporting and system data to ensure currency of the data
        • Support architectural decisions around data structure
        • Track and control configuration items and assets, ensuring that changes are assessed, approved and implemented in a controlled manner
        • Distribute and present information to a variety of customers and stakeholders
        • Ensure compliance and monitor alignment with corporate and IT policies, processes and procedures as well as with strategic objectives
        • Provide status reports for regular touch-points with all levels of leadership
        • Maintain a customer-focused mindset while designing processes
        • Gain insights into customer pain points, challenges, and needs, and build strong customer and stakeholder relationships to achieve shared objectives
        • Be responsible for maintaining currency with the methodologies, frameworks, and trends of service management and related processes
        • Work closely with team members and management to implement and support effective solutions for ITSM
        • Maintain currency with technology, standards, and best practices
        • Supports process improvement efforts within the team and across IT
        • Perform other related duties as assigned or requested

Keywords: Z3 Technologies, Inc, Miami , ServiceNow Asset / CMDB Manager, Executive , Deerfield Beach, Florida

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