Pharmacy Lead Technician
Company: CVS Health
Posted on: November 25, 2022
Health is everything. At CVS Health we are committed to increasing
access, lowering costs and improving quality of care. Millions of
times a day, we're helping people on their path to better health-
from advising on prescriptions to helping manage chronic and
specialty conditions. Because we're present in so many moments, big
and small, we have an active, supportive role in shaping the future
of health care. Lead Pharmacy Technicians are at the forefront of
our purpose as they deliver compassionate care to our millions of
patients every day.
Lead Technicians build upon the skills and responsibilities of the
Pharmacy Technician and are focused -on being a role model, mentor
and guide to the pharmacy team while supporting the Pharmacists.
This position provides an opportunity, in a leading retail pharmacy
setting, to excel in a complex, high impact patient focused role
and to positively impact the lives of others. The ideal candidate
must be able to -triage pharmacy tasks, balance efficiency with
accuracy, work both independently and as a team in a fast- paced
environment, and achieve excellence in customer service through
compassion and genuine care -for all patients while ensuring all
medication needs and regulatory compliance standards are met.
Pharmacy Technicians must demonstrate ethical conduct and maintain
patient confidentiality at all times.
--- - - - -Promotes a path to better health by engaging customers
to learn about their health and medications; educates customers
about CVS services and products appropriately positioning CVS as a
partner in customers' path to better health.
--- - - - -Focuses on the customer, keeping the customer top of
mind at all times, prioritizing customer needs, displaying genuine
care and empathy in all interactions, and ensuring complete
--- - - - -Understands and follows applicable Federal and State
laws (e.g., HIPAA), regulations (e.g., OSHA), professional
standards, and ethical principles; complies with CVS policies and
procedures to ensure patient safety and protect patient privacy and
--- - - - -Effectively follows workflow procedures with an in-depth
understanding of each workstation (i.e., Pick- Up, Drop-Off,
Drive-Thru, Production) for day-to-day coordination and processing
of patient medication orders; manages own responsibilities while
shifting to help the team where needed.
--- - - - -Delivers results while balancing quality and efficiency
in all tasks, maintains accuracy while consistently meeting
workflow and inventory management goals.
--- - - - -Demonstrates compassion and care by proactively
identifying and resolving potential problems to ensure customers
have their medications when needed; collaborates with immediate and
extended pharmacy teams, medical staff, insurance companies, and
customers alike to resolve issues, ensure accuracy, and deliver
timely resolution of any medication or insurance related
--- - - - -Actively seeks opportunities to expand clinical,
technical and insurance knowledge, leveraging available tools and
training resources, to develop the basic drug understanding and
technical expertise needed to accurately and more effectively
--- - - - -Contributes to high-performing teams by looking for
opportunities to contribute to individual and broader team goals,
remains flexible for both schedule and business needs while easily
adapting to changes at work to enables supportive, collaborative,
and challenging work environment.
--- - - - -Assists Pharmacist with managing day-to-day activities
and administration which may include daily and weekly reports as
well as pharmacy scheduling.
--- - - - -Coordinates/implements the training and development of
support staff with field training team.
Willingly coaches, trains and mentors new colleagues to develop the
team and share best practices. Provides support staff performance
feedback to the Pharmacy Manager to contribute to their growth
--- - - - -Leads with heart by setting an example of outstanding
performance for his or her team. Remains flexible, provides
coaching, is supportive and respectful while always striving to get
--- - - - -Proactively takes on additional tasks and
responsibilities, demonstrating a strong work ethic.
Identifies opportunities and shares insight on how to improve
patient care and customer service.
--- - - - -Provides training, acts as back up and provides
mentoring and coaching to the Inventory Specialist.
-Please note in select markets the collective bargaining agreement
rules regarding the Pharmacy Technician would apply.
The above information on this description has been designed to
indicate the general nature and level of work performed by
employees within this classification. It is not designed to contain
or be interpreted as a comprehensive inventory of all duties,
responsibilities and qualifications required of employees assigned
to this job.
Based on the role and location, this position may require you to be
fully vaccinated against COVID-19 (including any booster shots if
required), where allowable under the law, unless you are approved
for a reasonable accommodation based on disability, medical
condition, pregnancy, or religious belief that prevents them from
being vaccinated. Proof of vaccination will be required on your
first day of employment or within the first few months in the
position, depending on the role and location. If you are considered
for a role, more information will be provided during the hiring
The typical pay range for this role is:
Please keep in mind that this range represents the pay range for
all positions in the job grade within which this position falls.
The actual salary offer will take into account a wide range of
factors, including location.
--- - - - -PTCB National Certification
--- - - - -Must be at least 16 years of age
--- - - - -Licensure requirements vary by state
--- - - - -Attention and Focus
- - - -o - - - -The ability to concentrate on a task over a period
of time without being distracted
--- - - - -Customer Service Orientation
- - - -o - - - -Actively look for ways to help people, and do so in
a friendly manner
- - - -o - - - -Notice and understand customers' reactions, and
--- - - - -Communication Skills
- - - -o - - - -Use and understand verbal and written communication
to interact with customers and colleagues
- - - -o - - - -Actively listening by giving full attention to what
others are saying, taking time to understand the points being made,
asking questions as appropriate, and not interrupting at
--- - - - -Mathematical Reasoning
- - - -o - - - -The ability to use math to solve a problem, such as
calculating day's supply of a prescription
--- - - - -Problem Resolution
- - - -o - - - -Is able to judge when something is wrong or is
likely to go wrong; recognizing there is a problem
- - - -o - - - -Choosing the best course of action when faced with
a complex situation with several available options
--- - - - -Remaining upright on the feet, particularly for
sustained periods of time
--- - - - -Moving about on foot to accomplish tasks, particularly
for moving from one work area to another
--- - - - -Picking, pinching, typing or otherwise working primarily
with fingers rather than whole hand or arm
--- - - - -Extending hand(s) and arm(s) in any direction
--- - - - -Bending body downward and forward by bending spine at
--- - - - -Stooping to a considerable degree and requiring full use
of the lower extremities and back muscles
--- - - - -Expressing or exchanging ideas by means of spoken word;
those activities where detailed or important spoken instructions
must be conveyed accurately
--- - - - -Perceiving the nature of sounds at normal speaking
levels with or without correction, and having the ability to
receive detailed information through oral communication
--- - - - -Visual Acuity:
- - - -o - - - -The worker is required to have close visual acuity
to perform activities such as: transcribing, viewing a computer
terminal, reading, visual inspection involving small parts
--- - - - -Occasional lifting of up to 30 lbs; exerting up to 30
lbs of force occasionally and/or up to 10 lbs of force frequently,
and/or a negligible amount of force constantly to move objects
--- - - - -Work 30 hours or greater per week
--- - - - -Greater than 1 year experience as a CVS Pharmacy
--- - - - -Experience in Inventory Specialist role
High School diploma or equivalent preferred but not required.
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose:
Bringing our heart to every moment of your health. This purpose
guides our commitment to deliver enhanced human-centric health care
for a rapidly changing world. Anchored in our brand - with heart at
its center - our purpose sends a personal message that how we
deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors--- support this purpose. We want
everyone who works at CVS Health to feel empowered by the role they
play in transforming our culture and accelerating our ability to
innovate and deliver solutions to make health care more personal,
convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion
and belonging every day.
CVS Health is an affirmative action employer, and is an equal
opportunity employer, as are the physician-owned businesses for
which CVS Health provides management services. We do not
discriminate in recruiting, hiring, promotion, or any other
personnel action based on race, ethnicity, color, national origin,
sex/gender, sexual orientation, gender identity or expression,
religion, age, disability, protected veteran status, or any other
characteristic protected by applicable federal, state, or local
Keywords: CVS Health, Miami , Pharmacy Lead Technician, Healthcare , Miami, Florida
Didn't find what you're looking for? Search again!