Medical Assistant

Company: Conviva
Location: West Palm Beach
Posted on: January 26, 2023

Job Description:

We are excited to newly offer the role of *Virtual Care Partner* (VCP) for our inaugural Virtual First primary care program in Palm Beach, FL. As a VCP, you will bring your *Medical Assistant *skillset to become part of a virtual clinical care team in partnership with a Virtual PCP to deliver a concierge healthcare experience that engages our patients in lifelong well-being and health. We're looking for tech-savvy individuals who bring the heart and audacity to help us profoundly improve the healthcare and aging experience for Medicare patients in the Palm Beach area. A VCP is a deeply compassionate and curious relationship-builder, creative problem solver, and empathetic listener with strong verbal and written communication skills. The VCP will serve as the bridge-builder between the patient and the Virtual PCP, especially since the patient will not be able to meet the Virtual PCP in-person, as they would for traditional brick-and-mortar primary care.The Medical Assistant 2 performs clinical duties such as discussing symptoms and gathering and inputting information into the electronic medical records system, as well as care coordination activities such as responding to patient calls and messages, following up on patient care plans, and helping patients access community support resources. Collaborates closely with Physicians and Advanced Practice Providers. Delivers direct patient care dependent on what active certification allows. *Job Functions** This clinic is located at 1651 S. Congress Avenue, West Palm Beach, FL 33406. This position requires the candidate to live within the Palm Beach, FL area.* Answer questions from prospective patients about the Virtual First program* Utilize software solutions (e.g., CRM tools) to manage patient registration into the Virtual First program and chart creation within eCW* Build relationships with patients and their families, and welcome them into the Virtual First Program by facilitating a nimble onboarding process that includes patient-centered goal solicitation, initial biopsychosocial assessment, and rapid delivery on patient requests* Act as the patient's (and family's) primary point of contact to navigate their healthcare journey, responding to questions, appropriately and expeditiously escalating clinical concerns, and ensuring patients and families feel supported by and connected to the care team at all times* Cultivate close relationships with patients telephonically and virtually (via video, email, and chat) to discuss progress, identify and address care barriers, and facilitate ongoing engagement* As needed, join the home visit team on their visits to local patients* Working closely with the Virtual PCP to support behavior change, implement patient-centered goal-setting techniques, and share digital educational resources* Identify and connect patients to available clinical, behavioral, and social resources both internal to Conviva and throughout the patient's community* Complete clinical chart reviews, identify key clinical information in past medical records, specialist and diagnostic reports, and document patient information and vitals in the electronic medical record (EMR)*Required Qualifications** An active Certified Medical Assistant/CMA or Registered Medical Assistant/RMA certification from one of the following organizations: AAMA, AMT, ARMA, MedCa, NAHP, NAHT, NCCT, NHA or AAH or willing to obtain certification within 1yr of appointment* 2 or more years of Medical Assistant experience with direct patient care* Experience in a fast-paced/high-volume environment* A unique combination of skills including empathy, listening, customer service, critical thinking, tech savviness, problem solving and strong verbal and written communication skills* Strong technology proficiency, including email, video conferencing technology, and mobile apps* Experience with electronic medical records*Preferred Qualifications** Bilingual in English and Spanish (proficiency in Creole is an additional plus)* Experience with HEDIS* Ability to utilize behavior change techniques, including motivational interviewing, to help patients identify, understand, and follow through on targeted goals* Experience working in a value-based care setting*Additional Information**Schedule: Monday - Friday 8:00 AM to 5:00 PM**Being a part of the Conviva team gives you: * We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more.Job Type: Full-timeBenefits:* 401(k)* 401(k) matching* Dental insurance* Employee assistance program* Health insurance* Paid time off* Tuition reimbursement* Vision insuranceMedical specialties:* Primary CareSchedule:* Monday to FridayWork setting:* ClinicAbility to commute/relocate:* West Palm Beach, FL 33406: Reliably commute or planning to relocate before starting work (Required)Application Question(s):* "What is your desired salary? Please do not state negotiable, put a range you are comfortable with."License/Certification:* CPR Certification (Required)* Certified Medical Assistant (Required)Work Location: One location

Keywords: Conviva, Miami , Medical Assistant, Healthcare , West Palm Beach, Florida