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Physician Practice Representative

Location: Miami
Posted on: January 25, 2023

Job Description:

SUMMARY: This position is responsible for performing day-to-day administrative functions in the practice/medical office including check in, check out, schedule review, insurance verification and scheduling patient appointments. Director of first impressions for the office and integrally important to creating a positive patient/parent experience with the practice.DUTIES AND RESPONSIBILITIES:Greets and directs patients to examination rooms.Schedules patient appointments and making reminder calls.Informs patients about delays and waiting times.Obtains patients' addresses, contact details, insurance information, and medical histories.Updates and verifies patient information at every visit.Assists patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.Receives and processes cash and credit card payments for medical services rendered.Reviews patient accounts, identifies delinquent accounts, and collects overdue payments.Answers, investigates, and/or directs patient inquiries or complaints to the appropriate medical staff member.Performs administrative and clerical duties, such as filing/labeling and scanning documentation, when necessary.Ensures patient charts are ready for clinic and that all pertinent billing information has been captured.Communicates effectively with patients, co-workers, physicians and practice manager.Performs other related duties as assigned by management. QUALIFICATIONS:High school diploma or general education degree (GED), or 2+ years related experience and/or training, or equivalent combination of education and experience.Computer skills required: Microsoft Outlook, Word, Excel and Adobe; Experience working with medical practice management software a plus.Other skills required: Experience working as a patient representative.Knowledge of medical terms and practices.Professional manner and appearance.Empathic and strong emotional intelligence.Strong interpersonal and communication skills.Meticulous attention to detail.Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.) COMPETENCIES:Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. PHYSICAL DEMANDS AND WORK ENVIRONMENT:Frequently required to stand.Frequently required to walk.Continually required to sit.Continually required to utilize hand and finger dexterity.Occasionally required to climb, balance, bend, stoop, kneel or crawl.Continually required to talk or hear.Occasionally required to taste or smell.Occasionally exposed to bloodborne and airborne pathogens or infectious materials. PI201028329

Keywords: KIDZ MEDICAL SERVICE., Miami , Physician Practice Representative, Healthcare , Miami, Florida

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