Physician Practice Representative
Company: KIDZ MEDICAL SERVICE.
Location: Miami
Posted on: January 25, 2023
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Job Description:
SUMMARY: This position is responsible for performing day-to-day
administrative functions in the practice/medical office including
check in, check out, schedule review, insurance verification and
scheduling patient appointments. Director of first impressions for
the office and integrally important to creating a positive
patient/parent experience with the practice.DUTIES AND
RESPONSIBILITIES:Greets and directs patients to examination
rooms.Schedules patient appointments and making reminder
calls.Informs patients about delays and waiting times.Obtains
patients' addresses, contact details, insurance information, and
medical histories.Updates and verifies patient information at every
visit.Assists patients in filling out patient history forms,
consent forms, and payment contract forms, when necessary.Receives
and processes cash and credit card payments for medical services
rendered.Reviews patient accounts, identifies delinquent accounts,
and collects overdue payments.Answers, investigates, and/or directs
patient inquiries or complaints to the appropriate medical staff
member.Performs administrative and clerical duties, such as
filing/labeling and scanning documentation, when necessary.Ensures
patient charts are ready for clinic and that all pertinent billing
information has been captured.Communicates effectively with
patients, co-workers, physicians and practice manager.Performs
other related duties as assigned by management. QUALIFICATIONS:High
school diploma or general education degree (GED), or 2+ years
related experience and/or training, or equivalent combination of
education and experience.Computer skills required: Microsoft
Outlook, Word, Excel and Adobe; Experience working with medical
practice management software a plus.Other skills required:
Experience working as a patient representative.Knowledge of medical
terms and practices.Professional manner and appearance.Empathic and
strong emotional intelligence.Strong interpersonal and
communication skills.Meticulous attention to detail.Proficient in
Microsoft Office Suite (Word, Excel, Outlook, and Access.)
COMPETENCIES:Adaptability - Adapts to changes in the work
environment; Manages competing demands; Changes approach or method
to best fit the situation; Able to deal with frequent change,
delays, or unexpected events.Attendance/Punctuality - Is
consistently at work and on time; Ensures work responsibilities are
covered when absent; Arrives at meetings and appointments on
time.Customer Service - Manages difficult or emotional customer
situations; Responds promptly to customer needs; Solicits customer
feedback to improve service; Responds to requests for service and
assistance; Meets commitments.Dependability - Follows instructions,
responds to management direction; Takes responsibility for own
actions; Keeps commitments; Commits to long hours of work when
necessary to reach goals; Completes tasks on time or notifies
appropriate person with an alternate plan.Ethics - Treats people
with respect; Keeps commitments; inspires the trust of others;
Works with integrity and ethically; Upholds organizational
values.Innovation - Displays original thinking and creativity;
Meets challenges with resourcefulness; Generates suggestions for
improving work; Develops innovative approaches and ideas; Presents
ideas and information in a manner that gets others' attention.Oral
Communication - Speaks clearly and persuasively in positive or
negative situations; listens and gets clarification; Responds well
to questions; Demonstrates group presentation skills; Participates
in meetings.Organizational Support - Follows policies and
procedures; Completes administrative tasks correctly and on time;
supports organization's goals and values; Benefits organization
through outside activities; Supports affirmative action and
respects diversity.Quality Management - Looks for ways to improve
and promote quality; Demonstrates accuracy and
thoroughness.Teamwork - Balances team and individual
responsibilities; Exhibits objectivity and openness to others'
views; Gives and welcomes feedback; Contributes to building a
positive team spirit; Puts success of team above own interests;
Able to build morale and group commitments to goals and objectives;
Supports everyone's efforts to succeed.Written Communication -
Writes clearly and informatively; Edits work for spelling and
grammar; Varies writing style to meet needs; Presents numerical
data effectively; Able to read and interpret written information.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:Frequently required to
stand.Frequently required to walk.Continually required to
sit.Continually required to utilize hand and finger
dexterity.Occasionally required to climb, balance, bend, stoop,
kneel or crawl.Continually required to talk or hear.Occasionally
required to taste or smell.Occasionally exposed to bloodborne and
airborne pathogens or infectious materials. PI201028329
Keywords: KIDZ MEDICAL SERVICE., Miami , Physician Practice Representative, Healthcare , Miami, Florida
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