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Clinical Applications Specialist II

Company: Holy Cross Hospital
Location: Fort Lauderdale
Posted on: April 18, 2019

Job Description:

Position Purpose
1.\tProvides analysis, functional support, and maintenance of specialized clinical application software.

2.\tAnalyzes and responds to clinical business process issues by researching clinical application problems, setting-up and recreating issues; conducting test case scenarios, creating solutions; updating profile/master file to correct issues, and soliciting support from technical application staff or vendors in order to facilitate issue resolution.

3.\tTroubleshoots and analyzes simple to moderately complex application functionality issues. Interfaces with technical application staff and/or vendors to resolve system or application problems. Researches and responds to customer issues (i.e., break/fix).

4.\tTrains team members and user client on application functionality and maintenance; creates documentation and develops related training materials reflecting system updates and changes.

5.\tParticipates in projects involving the coordination of multiple teams involved in the implementation of enhanced/standardization business processes; system conversion, pre-production file testing, and testing of new release software application functionality.

6.\tParticipates in meetings with team members and user clients. Develops and maintains clinical user client (i.e., physicians, nurses, pharmacists, etc.) relationships in order to support customer business needs.

7.\tInterfaces with other TIS support or clinical client end users (i.e., physicians, nurses, pharmacists, etc.) in gathering information; program tests, scheduling delivery dates, establishing necessary processes and coordinating problem resolution.

8.\tKnows, understands, incorporates and demonstrates the Trinity Health Mission, Vision and Values in leadership behaviors, practices and decisions.

9.\tMaintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

10.\tPerforms other duties as assigned
Job Description Details:
Provides analysis, functional support, and maintenance of specialized clinical application software.

Analyzes and responds to clinical business process issues by researching clinical application problems, setting-up and recreating issues; conducting test case scenarios, creating solutions; updating profile/master file to correct issues, and soliciting support from technical application staff or vendors in order to facilitate issue resolution.

Troubleshoots and analyzes simple to moderately complex application functionality issues. Interfaces with technical application staff and/or vendors to resolve system or application problems. Researches and responds to customer issues (i.e., break/fix).

Trains team members and user client on application functionality and maintenance; creates documentation and develops related training materials reflecting system updates and changes.

Participates in projects involving the coordination of multiple teams involved in the implementation of enhanced/standardization business processes; system conversion, pre-production file testing, and testing of new release software application functionality.

Participates in meetings with team members and user clients. Develops and maintains clinical user client (i.e., physicians, nurses, pharmacists, etc.) relationships in order to support customer business needs.

Interfaces with other TIS support or clinical client end users (i.e., physicians, nurses, pharmacists, etc.) in gathering information; program tests, scheduling delivery dates, establishing necessary processes and coordinating problem resolution.

Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision and Values in leadership behaviors, practices and decisions.

Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Performs other duties as assigned

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

About Us
Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 94 hospitals, as well as 109 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually.

Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Trinity Health employs about 133,000 colleagues, including 7,800 employed physicians and clinicians.

Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services - ranked by number of visits - in the nation, as well as the nation's leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit . You can also on Twitter.

Keywords: Holy Cross Hospital, Miami , Clinical Applications Specialist II, Healthcare , Fort Lauderdale, Florida

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