Guest Services Lead - Residence Inn West Palm Beach Downtown/CityPlace Area - (20021156)
Company: Marriott International, Inc.
Location: Boca Raton
Posted on: February 16, 2020
Here's To Your Journey with Residence Inn Residence Inn by
Marriott helps guests thrive while on long stays so they can
perform at their best. Spacious suites with full kitchens offer the
comforts of the modern home, while employees provide service with a
human touch to business and leisure travelers alike. Working at
Residence Inn, you will build relationships grounded in team work
and experience the legendary Residence Inn service culture which
focuses on delivering against the unique needs of long stay guests.
Find Your World at Residence Inn by Marriott. The Residence Inn
West Palm Beach Downtown/CityPlace Area, located at 455 Hibiscus
Street, West Palm Beach, Florida, 33401 is currently hiring a Guest
Services Lead. Responsibilities include: Organize and coordinate
group check-in/pre-registration procedures. Sell a
room/accommodation to guests without reservations. Anticipate
sold-out situations, identify how many rooms are over-committed;
obtain alternative accommodations for guests with reservations.
Block rooms in the computer, identify designated requirements.
Perform duplicate reservation checks. Run and check daily
reports/contingency lists. Supply guests with directions and
information. Answer, record, and process all guest, requests,
questions, or concerns; follow up to ensure each has been met to
guests' satisfaction. Arrange transportation for guests/visitors.
Issue safe deposit boxes. Count and secure bank at beginning and
end of shift. Cash guests' checks, process all payment types,
vouchers, paid-outs, charges, and provide change. Assist management
in motivating and coaching employees; serve as a departmental role
model. Follow company policies and procedures; report accidents,
injuries, and unsafe work conditions to manager; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests according to company standards;
anticipate and address guests' service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak
using clear and professional language; prepare/review written
documents accurately and completely; answer telephones using
appropriate etiquette. Develop and maintain positive working
relationships; support team to reach common goals. Ensure adherence
to quality standards; identify and recommend new ways to increase
organizational efficiency, productivity, quality, safety, and/or
cost-savings. Stand, sit, or walk for an extended period of time.
Enter and locate information using computers/POS systems. Move,
lift, carry, push, pull, and place objects weighing less than or
equal to 10 pounds. Perform other reasonable job duties as
requested by Supervisors. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? - Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Miami , Guest Services Lead - Residence Inn West Palm Beach Downtown/CityPlace Area - (20021156), Hospitality & Tourism , Boca Raton, Florida
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