MiamiRecruiter Since 2001
the smart solution for Miami jobs

Interim Team Leader

Company: LogistiCare
Location: Miami
Posted on: August 2, 2020

Job Description:

The Contact Center Lead ensures that all team members have adequate resources, are proficient in their daily tasks and provides assistance with escalated situations. Serving staff by staying visible and walking the floor answering questions. ESSENTIAL FUNCTIONS Answers employee questions and takes escalated calls Coaches agents on quality and key scorecard performance Supports phone and queue work as needed Initiates IT service requests as needed Assists/takes escalations and complaints Leads and manages by observations and coaches in the moment Monitors client and team resource performance Provides contact center management with staff performance feedback Will takes calls during weekly shift to maintain an accurate understanding of position requirements Live monitoring queues and skills while communicating needed changes to National Command Center Other duties assigned POSITION QUALIFICATIONS Competency Statement(s) Accurate - Ability to perform work accurately and thoroughly Communication, Oral - Ability to communicate effectively with others using the spoken word Communication, Written - Ability to communicate in writing clearly and concisely Customer Oriented - Ability to take care of the customers' needs while following company procedures Interpersonal - Ability to get along well with a variety of personalities and individuals Problem Solving - Ability to find a solution for or to deal proactively with work-related problems Relationship Building - Ability to effectively build relationships with customers and co-workers Working Under Pressure - Ability to complete assigned tasks under stressful situations Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous Reliability - The trait of being dependable and trustworthy Education High School Graduate or General Education Degree (GED) Experience 2 to 5 years contact center customer service experience is strongly preferred 1+ year(s) experience in a lead position strongly preferred Skills Excellent customer service and people skills and must be able to work independently or with a team Ability to quickly learn new technology and processes Must be able to understand and follow complex instructions Read, write and understand English fluently Ability to accurately type 35wpm WORKING CONDITIONS Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements - Able to sit at and work on a computer for periods of time - Able to use the phone for periods of time - Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves - Required to be at the work location to perform job functions - Ability to speak, hear and see for the assigned work day - Repetitive key stroke/data entry for the assigned work day - Ability to ambulate as needed for the assigned work day WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Entire work time is conducted in an office environment in a controlled atmosphere building. The noise level in the work environment is usually moderate. LogistiCare is an Equal Opportunity Employer. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LogistiCare, Miami , Interim Team Leader, Hospitality & Tourism , Miami, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


42R Army Bandperson
Description: This is a job where you can rock out, chill out with few cool jazz numbers, or rouse the crowd as part of a marching band. If you're into music, make it into a career as a member of the Army National (more...)
Company: Army National Guard
Location: Miramar
Posted on: 08/5/2020

Residences Concierge - Overnight - St. Regis Bal Harbour Resort - (20038140)
Description: Here's To Your Journey with St. Regis The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV (more...)
Company: Marriott International, Inc.
Location: Miami
Posted on: 08/4/2020

Cook III Atlantikos - St. Regis Bal Harbour Resort - (19084599)
Description: Here's To Your Journey with St. Regis The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV (more...)
Company: Marriott International, Inc.
Location: Miami
Posted on: 08/4/2020


Customer Service Telephone Representative - great sign-on bonus opportunities
Description: Join ASSURANCE, and access our leading-edge selling platform as an independent call concierge. The ''Guide'' telephone representative is responsible for ensuring our customers get the
Company: ASSURANCE Independent Agents
Location: West Palm Beach
Posted on: 08/5/2020

Banquet Cook III - The Ritz-Carlton, Fort Lauderdale (180013SE)
Description: Banquet Cook III At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays (more...)
Company: Marriott International
Location: Fort Lauderdale
Posted on: 08/4/2020

Travel Agent/Tour Consultant
Description: Caravelle Tours Inc., specialists in the organization of individual and group travel from the U.S. to Europe, is looking for an enthusiastic, experienced travel consultant for a full time position in (more...)
Company: Caravelle Tours Inc.
Location: Miami
Posted on: 08/4/2020

Retail Operations Associate
Description: DescriptionWe are genuine in our belief that sports make people better and so are you Immerse yourself in a workplace that loves to be active and lives the brand. Associates joining our team have an (more...)
Company: Dick's Sporting Goods
Location: Pembroke Pines
Posted on: 08/5/2020

Furniture Sales Associate
Description: Crate and Barrel Furniture Sales Associates have a passion for helping customers see what is possible with the latest on-trend merchandise. They do this by building meaningful and long-term relationships (more...)
Company: Crate & Barrel
Location: Miami
Posted on: 08/5/2020

Cook Butcher - St. Regis Bal Harbour Resort - (19081511)
Description: Here's To Your Journey with St. Regis The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV (more...)
Company: Marriott International, Inc.
Location: Miami
Posted on: 08/4/2020

Crate & Barrel: Furniture Sales Associate
Description: Crate and Barrel Furniture Sales Associates have a passion for helping customers see what is possible with the latest on-trend merchandise. They do this by building meaningful and long-term relationships (more...)
Company: Crate & Barrel
Location: Miami
Posted on: 08/4/2020

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Miami RSS job feeds