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Customer Service

Company: Quick International Courier
Location: Miami
Posted on: October 17, 2020

Job Description:

Company Profile: ABOUT QUICK: QuickSTAT Global Life Science Logistics From trial to treatment, QuickSTAT provides around-the-clock logistics and transportation solutions. Life science companies throughout the world rely on QuickSTAT to help bring important new drugs and medical protocols to market. With a team of logistics experts and complete end-to-end services, time- and temperature-sensitive clinical research specimens, investigational drugs and biologics are always handled with the utmost care, ensuring integrity and patient safety. Job Description: Responsibilities: Provide assistance and oversee key customers in all phases of job preparation and management Develop and maintain relationships with key clients Run daily activity reports and maintain overall awareness of live shipments Complete and send client reports / KPI s / QBR and Investigation reports in accordance with specific client requirements Attend off site meetings Provide shipment specific updates where required Escalate all client issues to the QuickSTAT management team and applicable business development account manager Customs invoice / shipping approvals Monitor / assist with live bookings / collection orders Understand client tariffs and handle quotations / pricing requests / shipping queries Maintain site lists and distribute site letters / starter packs where required Identify and implement strategies to improve quality of service and productivity Monitor client profit and loss accounts to maintain agreed levels of profitability Benefits: Medical, Dental & Life-Insurance Prescription Drug plan 401k Plan Job Requirements: Experience: Must have 5 years industry related experience 5+ years of experience in the airline/air cargo/courier industry (Air or Ocean Freight, Biopharm Transportation)- All a plus! Military Logistics or Military Air Transportation experience a plus Experience with planning global logistics solutions HAZMAT training or experience with Biopharm products also a plus Experience with planning global logistics solutions (import and/or export) Skills/Qualifications: EXCELLENT Customer Service & Communication skills Knowledge of worldwide geography Ability to handle and prioritize multiple tasks/projects Attention to detail & quality Excellent English writing and verbal skills required, bilingual skills an advantage Schedules: Evening and overnight shifts available / Some shifts may include Saturdays & Sundays Flexible schedule is required for this opportunity! We are a 24/7/365 operation

Keywords: Quick International Courier, Miami , Customer Service, Hospitality & Tourism , Miami, Florida

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