Customer Service Specialist
Company: Sutherland
Location: Hallandale
Posted on: February 24, 2021
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Job Description:
Job DescriptionWe are hiring Customer Service Specialists to
provide outstanding and personal support to customers of an
exciting streaming service that hosts some of the best content out
there. We are also actively looking for individuals who are
bilingual in Portuguese for this opportunity.Note: This position
will start as a work from home opportunity and is only open to
candidates in the Coral Springs, FL area.The role:As a Customer
Service Specialist, you will be providing inbound customer care,
primarily over the phone and email. You'll bring your expertise to
deliver exceptional customer service and solutions to resolve
billing issues, troubleshoot errors and concerns, and guide
customers to the products and services that will best meet their
entertainment needs.This is the job for you if:* You are the go-to
person to help troubleshoot tech problems.* You leverage streaming
services regularly.* You excel at handling customer inquiries of
varying types.* You are an active listener and can enjoy building
rapport with customers.* You are energized by the opportunity to
learn new things, perform at a high level in a team environment and
creatively solve problems.* You leverage two-way feedback to
enhance your performance.What we offer:* Competitive hourly rate*
Medical, dental and vision benefits* Paid training* Advancement
opportunitiesQualifications* An understanding of basic computer and
home networking terminology (i.e. operating systems, routers,
etc.)* Efficient and accurate typing skills (at least 30 words per
minute)* Experience using a streaming player or gaming system*
Excellent verbal and written communication skills and are a strong
multitasker* Driven by solving problems and meeting goals* Familiar
with Microsoft Office tools* Experience in customer service and
sales* High school diploma or equivalentRequirements to work from
home:* Excellent Internet connectivity:* Internet access speeds of
2 Mbps upload and 10 Mbps download - the faster the better!*
Wireless and/or satellite Internet Service Providers are not
compatible with our systems.
* Productive work environment:* In-house network, and a hard-wired
Internet connection capable of continuously supporting outstanding
call quality and high-speed response rates.* A quiet and
distraction-free, secure place to work.
* A headset to use for training and meetings that is/has:* USB*
Dual ear* Noise-cancelling microphone
* A Smartphone (iOS or Android), 4 years old or newer, in which you
will be able and willing to download our app that will be leveraged
for company communications.About us:As a digital transformation
company, Sutherland rethinks and rebuilds processes for the digital
age by combining the speed and insight of design thinking with the
scale and accuracy of data analytics. We have been helping
customers globally, across industries from financial services to
healthcare, achieve greater agility through transformed and
automated customer experiences for over 30 years.#SP
Keywords: Sutherland, Miami , Customer Service Specialist, Hospitality & Tourism , Hallandale, Florida
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