Xfinity Retail Store Service Associate, Full Time
Company: comcast
Location: Miami
Posted on: February 25, 2021
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Job Description:
Job DescriptionJob Summary Responsible for supporting the store
team so that a best in class experience for customers can be
delivered. Provides great support to customers and the store team
while constantly striving for improvement. Maintains accurate
inventory, clean stores, tight back of house spaces and ensures
excited customers who come back to learn more. Works on straight
forward tasks using established procedures. Job Description Core
Responsibilities * Provides strong understanding and enthusiasm for
technology, especially company products and services and is a go-to
resource who supports the store team in the front and back of the
store. * Constantly scans the sales floor to ensure counters,
devices, accessories and walkways are accessible, clean and
functioning and reports to leadership when exceptions are found. *
Greets customers during busiest moments, ensures they are connected
to a sales consultant in a timely manner and is well prepared to
demonstrate company technology to new customers to ensure they know
the basics and encourage them to return. * Frequently checks and
inspects the back of the store for clean, secure and appropriately
placed inventory. Assists with receiving inventory and properly
stocking the back of house to store standards. * Helps the
leadership team by conducting the weekly cycle count process and
helps look for opportunities to improve the store count process. *
Knows current processes and procedures and suggests improvements
that enhance the customer and/or store experience. * Readily
adjusts and adapts to store management priorities and direction
always demonstrating professionalism and integrity. * Must be able
to carry and lift up to 25 pound boxes, stand and move about the
store constantly. * Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and
overtime as necessary. * Other duties and responsibilities as
assigned. Employees at all levels are expected to: * Understand our
Operating Principles; make them the guidelines for how you do your
job. * Own the customer experience - think and act in ways that put
our customers first, give them seamless digital options at every
touchpoint, and make them promoters of our products and services. *
Know your stuff - be enthusiastic learners, users and advocates of
our game-changing technology, products and services, especially our
digital tools and experiences. * Win as a team - make big things
happen by working together and being open to new ideas. * Be an
active part of the Net Promoter System - a way of working that
brings more employee and customer feedback into the company - by
joining huddles, making call backs and helping us elevate
opportunities to do better for our customers. * Drive results and
growth. * Respect and promote inclusion & diversity. * Do what's
right for each other, our customers, investors and our communities.
Disclaimer: * This information has been designed to indicate the
general nature and level of work performed by employees in this
role. It is not designed to contain or be interpreted as a
comprehensive inventory of all duties, responsibilities and
qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer.
Education High School Diploma / GED Relevant Work Experience 0-2
Years Base pay is one part of the Total Rewards that Comcast
provides to compensate and recognize employees for their work. Most
sales positions are eligible for a Commission under the terms of an
applicable plan, while most non-sales positions are eligible for a
Bonus. Additionally, Comcast provides best-in-class Benefits. We
believe that benefits should connect you to the support you need
when it matters most, and should help you care for those who matter
most. That's why we provide an array of options, expert guidance
and always-on tools, that are personalized to meet the needs of
your reality - to help support you physically, financially and
emotionally through the big milestones and in your everyday life.
Please visit the compensation and benefits summary on our careers
site for more details.
Keywords: comcast, Miami , Xfinity Retail Store Service Associate, Full Time, Hospitality & Tourism , Miami, Florida
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