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Store Manager

Company: MARIA TASH
Location: Miami
Posted on: February 25, 2021

Job Description:

The MARIA TASH brand is based in New York with worldwide headquarters and its flagship store that opened in 2004. It was not until 2016 that the Tash expanded internationally with the opening of a shop at Liberty of London. Following this, the brand has continued to open piercing and jewelry destinations in Rome (Rinascente), Dublin (Brown Thomas), Harrods of London and most recently the world's very first piercing destination in the Middle East at the Dubai Mall. With a cult following of celebrities including Rihanna, Zoe Kravitz, Julianne Moore, Jennifer Lawrence and Charlize Theron to name just a few, the brand is the leading destination for influencers, industry insiders and tastemakers around the world.ResponsibilitiesPeople Management* Train and communicate current product knowledge to all associates to ensure the team is fully educated on the brand and seasonal strategy by partnering with the appropriate internal DTC teams for product support* Recruit, hire, onboard, and retain best in class talent* Mentor team members, encourage and empower them to deliver customer experience and operations in accordance with Maria Tash standards* Manage payroll, scheduling, and time and attendance* Ensure team is operating with highest level of customer service at all timeSales Duties* Responsible for achievement of fiscal plans and sales targets* Responsible for reporting sale numbers and keeping sale reports updated* Preparation and execution of any events in the store in partnership with management and marketing* Involvement with outside sales events (pop ups, store openings, etc.) where required* Knowledge and improvement of key KPI's for store* Responsible for knowing clientele and improving customer retention* Ensure that client information is entered properly and that client records are accurately maintained* Regularly update staff on business performance, and new initiativesOperational Duties* Monitor stock inventory levels and communicate stock needs to management* Take actions to maintain an excellent level of cleanliness, facilities, and store maintenance* Receive, check in, and distribute stock that arrives* Ensure safe and secure storage of all data, in particular client and staff data held in store* Maintain loss prevention procedures that minimize unnecessary loss and increase security at store locations* Other responsibilities may be added to meet the needs of the business* Own sales and profit performance ensuring sales and margin goals are met. Analyzes results, identifies opportunities, and makes decisions in collaboration with the leadership team to drive key performance indicators (KPIs).Customer Service* Ensure that stylists are maintaining excellent customer service standards* Understand piercing healing times, positioning and fitting, ensuring that advice is taken from piercing team as well as understood and communicated by selling team* Responsible for resolving escalated customer service issues* Be a representative of Maria Tash in and out of the store and provide a high level of customer service as a manager.Qualifications3-5 years of retail management experience Ability to communicate with customers and store personnelCreates an inclusive environmentAbility to maneuver around the sales floor, stock/dressing room, and officeAbility to stand, move and walk for multiple hoursAbility to work a flexible schedule to meet the needs of the business, which will require day/evening, weekend and may include overnight shiftsAbility to build and maintain positive working relationships with customers, management, and co-workersLifts up to 30 pounds and moderate climbing requiredAdditional DetailsThis position will be available In June of 2021

Keywords: MARIA TASH, Miami , Store Manager, Hospitality & Tourism , Miami, Florida

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