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Assessment Customer Service Specialist

Company: Solid Waste Authority of Palm Beach County
Location: West Palm Beach
Posted on: April 8, 2021

Job Description:

Job Description Assessment Customer Service Specialist Customer Service Location: Administration Building - West Palm Beach, FL Job Status: Full-Time Starting salary begins at: 38,334.40 Annually/ $18.43 Hourly Starting salary commensurate with Qualifications, Education and Experience. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. The Solid Waste Authority of PBC offers an exceptional benefits package after 60 days of employment which includes employer paid medical, dental, vision, and life insurances, educational assistance, paid holidays, paid sick, paid vacation and retirement benefit through the Florida Retirement System (FRS). The Assessment Customer Service Specialist is responsible for the daily input of work into the Customer Information System (CIS) as required to create and maintain the billing files necessary to place assessments on the County tax roll. Works primarily with residents to resolve and report complaints as provided in the solid waste collection franchise agreements. This position reports to the Assessment Research and Customer Service Manager and requires reliability, dependability, confidentiality and accountability in all aspects of the defined role. Duties of this position include the following: Prepares work orders in the CIS system for field inspections of all Palm Beach County residential and commercial properties. Interprets field results to complete the research necessary to prepare and maintain the assessment rolls. Responds to customer service complaints with regard to solid waste collection, by creating complaint notification forms in the CIS system; notifies the appropriate franchise contractor of the problem/complaint and works with both parties until the issue is resolved. Works closely with the Authority"s Service Area Coordinators to ensure resolution of urgent customer complaints and/or problems. Works on numerous reports throughout the year to include: certificate of occupancy reports (Unincorporated and Municipalities), comparison property reports with County assessment rolls, agriculture reports and mobile home and RV reports. Serve as a critical part of the Authority"s administrative first response team before and after hurricanes, or other natural disasters, to assist in the coordination of the SWA debris management program. Responds to questions from the public regarding the Authority collection agreement programs and policies. Punctual and reliable attendance is essential. May require work on holiday and weekends, as scheduled on a rotating basis. Educational and Experience requirements include the following: High school diploma or an equivalent recognized certificate. Minimum three (3) years" general office experience with customer service experience preferred or related field or an equivalent combination of training, experience and education which provides the required knowledge, skills, and abilities. Bilingual (Spanish) preferred. A resume and a cover letter are required for this position. Applications must be complete and will only be considered with a resume and cover letter. Please provide all information requested in the application. A resume is not a substitute for any section of the application.

Keywords: Solid Waste Authority of Palm Beach County, Miami , Assessment Customer Service Specialist, Hospitality & Tourism , West Palm Beach, Florida

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