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Customer Service Manager

Company: Concordia International Forwarding Corporation
Location: Miami
Posted on: April 9, 2021

Job Description:

Concordia is an International Freight Forwarder dedicated to the concept that a service company such as ours must become an extension of the client's office. In the ever-changing economic world of today's marketplaces, flexibility is a must. The ability to adjust to the customer's product and needs is a key element of Concordia's service philosophy and the direct link between the customer and the business is our dedicated employees.
We are looking for a dedicated, full-time hard working Customer Service Manager who will thrive in a fast paced environment.
Responsibilities

  • Manage and delegate responsibilities among customer service department.
  • Answer all incoming calls and direct to appropriate person.
  • Receiving and processing all fax and email messages in a timely manner.
  • Generate rate quotes for customers.
  • Troubleshooting and resolving all customer issues.
  • Work directly with sales managers and representatives to implement the customer service portion of operations without flaw.
  • Provide a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel.
  • 100% support of all customer accounts.
  • Effectively lead and manage resources.
    Key Skills & Qualifications
    • College degree is a plus.
    • Strong communication skills.
    • Confident and persuasive.
    • Experience in both customer service and sales industries.
    • Must have time management skills and the ability to multi-task.
    • The ability to work closely with others in foreign regions.
    • Energetic personality.
    • Strong relationship building skills.
    • Strategic and creative thinking skills.
    • Must be able to comply with all TSA regulations as Concordia is a CCSF.
    • Proficient computer skills and standard PC application skills required.
      In this role you can expect:
      • Competitive Salary & Bonus Program
      • Medical Benefits
      • Paid Time Off (Holidays & Vacation)

Keywords: Concordia International Forwarding Corporation, Miami , Customer Service Manager, Hospitality & Tourism , Miami, Florida

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