-Attend team briefings.
-Greet and make all guests feel welcomed to the restaurant.
-Use the guest's name at least three times during the
-When seating guests, pull out at least one chair, hand the guests
the menus closed, and present the menu and wine list to the assumed
-As the guest leaves, thank the guest for visiting the
-Present a clean and professional appearance at all times.
-Maintain a friendly, cheerful, and courteous demeanor at all
-Ensure guest satisfaction by responding to guest inquiries with
accurate information and a positive attitude.
-Promote hotel amenities and services to guests using personal
knowledge and effective selling techniques.
-Welcome and effectively resolve guest questions, issues, and
complaints with supervisor assistance as needed.
-Set up host stand, review guest reservation book, and maximize the
set-up of the dining space to provide positive memorable guest
-Maintain a station chart and cover count for the restaurant while
recognizing the maximum workload capacity of each server in order
to meet service standards.
-Take guest reservations or provide information regarding the
restaurant or any other hotel amenity or service.
-Inspect and maintain daily menus to ensure quality, condition, and
appearance while developing a complete working knowledge of all
menu items and daily specials.
-Assist with special projects (menu changes, signage, etc.) as
-Ensure proper table set-up and make minor adjustments as
-Examine each table for missing items. Remove any items that do not
meet cleanliness standards.
-Complete training on computer software systems.
-Complete training on safe lifting procedures.
-Complete training on bloodborne pathogens.
-Complete training on food safety/contamination/cross-contamination
-Complete training on prevention of slips/trips/falls in the food
prep and service area.
Perform other duties as assigned.