Barista $250 Sign on Bonus

Company: Cheeca Lodge & Spa
Location: Islamorada
Posted on: April 10, 2021

Job Description:

$100 bonus upon hire and $150 after 90 days of employment

I. Job Summary
The Barista is responsible for serving all products with friendly, individualized attention towards each customer. He/she is also responsible for educating customers about our premium coffees and teas along with breakfast pastries and light lunch items.

II. Job Responsibilities

Guest Service
Greet and make all guests feel welcomed.
Use the guest's name at least three times during the interaction.
Verbally receives and calls back customer orders in a friendly manner, serve orders and accommodate special needs/requests.
Remain attentive to guests throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner
Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
Answers telephone in a courteous and friendly manner including, but not limited to, giving proper greeting, directions to coffee bar location, and receiving and filling customer orders
Answers customer questions regarding coffee blends, preparation, and product freshness
Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
Sells and serves baked goods and miscellaneous food items to customers
Attend to guests at the coffee bar as well as lobby tables to fulfill food and drink orders.
Maintain a friendly, cheerful and courteous demeanor
After taking payment, thank the guest and ask if there is anything else that the guest might want.
Present a clean and professional appearance at all times.
Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.

Product
Ensures that all customers are educated on our products and services
Maintains the highest quality, consistent product standards
Follows all Company drink recipes and procedures
Begins to educate themselves on the various types of coffee, tea products, blends and roasts
Proficiently prepares blended and cold drinks

Coffee Bar Preparation
Attend team briefings when relevant.
Maintain cleanliness standards in order to satisfy local health department and State Board of Health requirements.
Check bar area to be sure it is adequately stocked with replacement cutlery, linens or other established needs, be they food or equipment.
Complete all restocking and cleaning duties by performing opening and closing as instructed.
Be continually aware of, and maintain, the highest standards of safety and hygiene.

Financial Transactions
Control allocated guest checks by following established check-use procedures and legibly documenting all required information as guest orders are taken and processed.
Post food and drink charges and compute final guest check.
Handle cash, credit card, currency conversions and other financial transactions.
Receive proper payment from guest and ensure accuracy of guest check and method of payment.
Ensure the security of guest payment information.

Perform other duties as assigned.

Education
High school diploma or GED

Skills and Experience (Required)
At least 18 years of age
One year in the hospitality or restaurant industry
Basic computer skills
Must be able to speak, read and write English and have basic food/beverage knowledge
Must be able to work well under pressure while retaining tact and composure when resolving guest complaints

Skills and Experience (Preferred)
Communication in other languages

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: Cheeca Lodge & Spa, Miami , Barista $250 Sign on Bonus, Hospitality & Tourism , Islamorada, Florida