Barista $250 Sign on Bonus
Company: Cheeca Lodge & Spa
Location: Islamorada
Posted on: April 10, 2021
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Job Description:
$100 bonus upon hire and $150 after 90 days of employment
I. Job Summary
The Barista is responsible for serving all products with friendly,
individualized attention towards each customer. He/she is also
responsible for educating customers about our premium coffees and
teas along with breakfast pastries and light lunch items.
II. Job Responsibilities
Guest Service
Greet and make all guests feel welcomed.
Use the guest's name at least three times during the
interaction.
Verbally receives and calls back customer orders in a friendly
manner, serve orders and accommodate special needs/requests.
Remain attentive to guests throughout the entire dining experience,
adhering to or exceeding service standards as established by the
restaurant at all times.
Accurately rings sales orders into cash register and counts back
change to customers in a courteous and friendly manner
Welcome and effectively resolve guest questions, issues and
complaints with supervisor assistance as needed.
Answers telephone in a courteous and friendly manner including, but
not limited to, giving proper greeting, directions to coffee bar
location, and receiving and filling customer orders
Answers customer questions regarding coffee blends, preparation,
and product freshness
Ensure guest satisfaction by responding to guest inquiries with
accurate information and a positive attitude.
Sells and serves baked goods and miscellaneous food items to
customers
Attend to guests at the coffee bar as well as lobby tables to
fulfill food and drink orders.
Maintain a friendly, cheerful and courteous demeanor
After taking payment, thank the guest and ask if there is anything
else that the guest might want.
Present a clean and professional appearance at all times.
Promote hotel amenities and services to guests using personal
knowledge and effective selling techniques.
Product
Ensures that all customers are educated on our products and
services
Maintains the highest quality, consistent product standards
Follows all Company drink recipes and procedures
Begins to educate themselves on the various types of coffee, tea
products, blends and roasts
Proficiently prepares blended and cold drinks
Coffee Bar Preparation
Attend team briefings when relevant.
Maintain cleanliness standards in order to satisfy local health
department and State Board of Health requirements.
Check bar area to be sure it is adequately stocked with replacement
cutlery, linens or other established needs, be they food or
equipment.
Complete all restocking and cleaning duties by performing opening
and closing as instructed.
Be continually aware of, and maintain, the highest standards of
safety and hygiene.
Financial Transactions
Control allocated guest checks by following established check-use
procedures and legibly documenting all required information as
guest orders are taken and processed.
Post food and drink charges and compute final guest check.
Handle cash, credit card, currency conversions and other financial
transactions.
Receive proper payment from guest and ensure accuracy of guest
check and method of payment.
Ensure the security of guest payment information.
Perform other duties as assigned.
Education
High school diploma or GED
Skills and Experience (Required)
At least 18 years of age
One year in the hospitality or restaurant industry
Basic computer skills
Must be able to speak, read and write English and have basic
food/beverage knowledge
Must be able to work well under pressure while retaining tact and
composure when resolving guest complaints
Skills and Experience (Preferred)
Communication in other languages
Equal Opportunity Employer Minorities/Women/Protected
Veterans/Disabled
Keywords: Cheeca Lodge & Spa, Miami , Barista $250 Sign on Bonus, Hospitality & Tourism , Islamorada, Florida
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