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Remote Bilingual Spanish Customer Service Manager II

Company: VirtualVocations
Location: Miami
Posted on: May 6, 2021

Job Description:

An online retailer of home goods, furniture, and decor has a current position open for a Remote Bilingual Spanish Customer Service Manager II. Must be able to: Develop, manage and coach a team of bilingual supervisors who oversee bilingual customer service agents Analyze team performance to drive improvement in KPIs and close performance gaps Make decisions about business policies, managing risks and resolving employee issues Qualifications Include: 3+ years of proven leadership experience effectively driving results of front line teams through direct reports Proven ability to close performance gaps through coaching and mentoring Proven ability to successfully provide relevant and immediate feedback in a complex environment to both supervisors and agents Strong problem-solving skills and the ability to think analytically while working in an fast-changing environment Bachelor's Degree or equivalent customer-facing and management work experience Fluency in Spanish

Keywords: VirtualVocations, Miami , Remote Bilingual Spanish Customer Service Manager II, Hospitality & Tourism , Miami, Florida

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