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Bilingual Customer Service Rep II - Miami, FL

Company: Dawn Foods
Location: Miami
Posted on: November 22, 2021

Job Description:

Benefits Day One of Employment! - Generous 401K Gym reimbursement, includes some home equipment Insurance premium discounts Paid Parental Leave Industry discounts with Verizon, T-Mobile, Dell and Microsoft Position Summary:

  • Under immediate supervision, acts as the initial point of contact for internal customer complaints. Resolves minor issues and forwards more complicated cases to the Customer Service Manager Position Responsibilities:
    • Acts as the single point of contact for internal and maintained customers on issues and complaints related to Dawn products and merchandise
    • Responds to customer complaints in a professional, courteous manner.
    • Resolves issues and complaints that fall within established guidelines set for the position
    • Performs a variety of daily duties including manual order entry and the processed of order cancellations and modification for maintained accounts.
    • Handles a variety of customer issues including, but not limited to: communication shortages to customers or appropriate sales team members modifying purchase orders. Minimum Qualifications: -
      • Minimum of two years prior customer service and telephone experience required
      • Bi-lingual (Spanish) Preferred
      • Ability to type a minimum of 55 wpm and operate a 10-key adding machine a plus Here at Dawn, our crisis management team is meeting regularly to assess our response to COVID-19. As part of this, we are looking at potential changes in our interview and onboarding process, as your health and safety is of the utmost importance to us. We encourage you to check back frequently and know that recruiters will be in touch with candidates as needed. We appreciate your interest in becoming part of the Dawn Family and will continue to make updates as new information becomes available. - - Thank you, - Dawn Recruitment Team - An Equal Opportunity Employer. -All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Keywords: Dawn Foods, Miami , Bilingual Customer Service Rep II - Miami, FL, Hospitality & Tourism , Miami, Florida

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