Hostess / Host
Company: Pierre's Restaurant
Location: Miami
Posted on: January 15, 2022
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Job Description:
This Job is located in Islamorada FL
Description:
Located in the heart of the Florida Keys, and embodying the essence
of a tropical paradise and island escape, the Pierres restaurant
beckons guests to relax, "be yourself", and create treasured
memories with family, friends, or colleagues. Its fresh
sophistication - evoking the textures of its environmentally
diverse surroundings - complements the spirited tradition of
barefoot elegance, genuine service, and warm hospitality that
personifies this legendary island. Its lush palm-fringed grounds,
contemporary island d--cor, and diverse coastal cuisine will
continue to define Pierres as a destination for both leisure and
business, and champion its storied reputation as the pioneer of
luxury dining in the Florida Keys.
I. Job Summary
As the first person to greet and welcome guests, the restaurant
host is a critical link to guest satisfaction. The host greets and
seats guests while coordinating guest reservations and responding
to inquiries in an efficient, courteous, and professional manner
that results in maximum satisfaction. This person should be very
comfortable interacting with guests and potential clients in a
highly professional manner.
II. Job Responsibilities
Guest Service
-Attend team briefings.
-Greet and make all guests feel welcomed to the restaurant.
-Use the guest's name at least three times during the
interaction.
-When seating guests, pull out at least one chair, hand the guests
the menus closed, and present the menu and wine list to the assumed
host.
-As the guest leaves, thank the guest for visiting the
restaurant.
-Present a clean and professional appearance at all times.
-Maintain a friendly, cheerful, and courteous demeanor at all
times.
-Ensure guest satisfaction by responding to guest inquiries with
accurate information and a positive attitude.
-Promote hotel amenities and services to guests using personal
knowledge and effective selling techniques.
-Welcome and effectively resolve guest questions, issues, and
complaints with supervisor assistance as needed.
Preparation
-Set up host stand, review guest reservation book, and maximize the
set-up of the dining space to provide positive memorable guest
experiences.
-Maintain a station chart and cover count for the restaurant while
recognizing the maximum workload capacity of each server in order
to meet service standards.
-Take guest reservations or provide information regarding the
restaurant or any other hotel amenity or service.
-Inspect and maintain daily menus to ensure quality, condition and
appearance while developing a complete working knowledge of all
menu items and daily specials.
-Assist with special projects (menu changes, signage, etc.) as
needed.
-Ensure proper table set-up and make minor adjustments as
needed.
-Examine each table for missing items. Remove any items that do not
meet cleanliness standards.
Training
-Complete training on computer software systems.
-Complete training on safe lifting procedures.
-Complete training on bloodborne pathogens.
-Complete training on food safety/contamination/cross-contamination
prevention.
-Complete training on prevention of slips/trips/falls in the food
prep and service area.
Perform other duties as assigned.
Keywords: Pierre's Restaurant, Miami , Hostess / Host, Hospitality & Tourism , Miami, Florida
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