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Customer Service Specialist

Company: Bright Metro
Location: Miami
Posted on: May 16, 2022

Job Description:

Job DescriptionCompany Description

Our client is a mobile developer and publisher founded in 2006, known for putting out fun and innovative mobile games.Job Description

Location: Onsite. The Miami office is located in the vibrant Wynwood Arts and Entertainment District. Salary: $40K.We offer competitive pay, health benefits, and flexible time off policy. We are searching for a customer service representative to manage customer queries and complaints. You will also be asked to process refunds, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with communication portals such as Zendesk. Strong written communication skills are a must.

Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Responding promptly to customer reviews.
  • Knowing our products inside and out so that you can answer questions.
  • Acknowledging and resolving customer complaints.
  • Communicating with customers through various channels.
  • Communicating and coordinating with colleagues as necessary.Required Skills, Experience, and Knowledge:
    • Bachelor's degree in English, Communications, or related field
    • Ability to stay calm when customers are stressed or upset.
    • Strong written communication skills.
    • Experience working with customer support.Additional Information

      All your information will be kept confidential according to EEO guidelines.

Keywords: Bright Metro, Miami , Customer Service Specialist, Hospitality & Tourism , Miami, Florida

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