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Remote Escrow Concierge (Florida)

Company: Doma
Location: Miami
Posted on: August 7, 2022

Job Description:

Job DescriptionIf you're good at what you do, you can work anywhere. If you're the best at what you do, come work for Doma.Want to infuse a $34B sector of the insurance and real estate industry with predictive analytics and a tech-forward customer experience? Join Doma and send an entirely new type of real estate model into the world.About Us  Doma offers solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly simpler and more efficient, reducing cost and increasing customer satisfaction.Our Values

  • Customer Obsessed – We always put our customers first.
  • Solution Driven – We solve problems that other people are afraid to.
  • People leaders – We grow all of our people into leaders.
  • One Team – We believe inclusion and teamwork produce the best results.
  • Direct with Respect – We communicate with honesty and respect to our colleagues, customers, and partners.Job Title: Escrow ConciergeThe OpportunityDoma is looking for candidates who are excited about being part of a real estate closing evolution to deliver an amazing and innovative experience to our buyer, seller, investor, realtor and lender customers. We leverage our technology and expertise to streamline and provide transparency from the signing of the real estate contract to the successful closing of the transaction via online access, and interactive documents and more. Job Summary This is a remote position, working in a technology forward environment to deliver best in class closing services to our real estate clients on purchase and resale transactions The Escrow Concierge is a critical role responsible for managing our customer communications through email and phone support. They monitor and manage through our closing platform, incoming emails from buyers, sellers, realtors, lenders on transaction specific inquiries and requests. Communications are directed to the Concierge queue for a timely response, or for more complex matters, redirected to another queue when applicable. The Escrow Concierge provides back up phone support for our Escrow Officer and Escrow Assistant phone lines. They provide a delightful customer experience that aligns with our Doma culture. They exhibit the company values, and collaborate with our closing teams to create an efficient, enjoyable work environment. Must have Florida purchase/resale file experience. Bilingual in Spanish preferred. Role Description
    • Serve as the first response for customer emails
    • Answer and emails for customers who drive business to our company
    • Route questions, documents, and information to the correct party
    • Send requested documents and provide status of the transaction
    • Ensure customers are receiving superior service
    • Escalate urgent requests and issues
    • Develop a deep understanding of local refi preferences and expectations
    • Advocate for customers throughout the business
    • Propose opportunities to improve the customer experience and operational efficiency
    • Identify and communicate patterns in behavior
    • Provide transaction support to Title and Escrow
    • Assist other functions with their basic tasks Job Requirements
      • Has a minimum of 2+ year(s) of escrow experience with demonstrated success as an Jr. Escrow Officer or above
      • Proven customer service experience
      • Excellent phone, email, and remote communication skills
      • Business writing skills and basic English grammar and spelling
      • Identifying, obtaining, reading detail relevant to escrow
      • The ability to multi-task and focus as required and to be proactive
      • Have a driven, positive attitude and ability to work as a team player
      • Being productive, efficient and meeting deadlines in a high volume environment
      • Ability to thrive in a fast-paced, metrics-driven work environment
      • Extreme attention to detail and organizational skills, knowledge of resale closing process required
      • Open minded to process changes, continuous system updates and enhancements
      • Comfortable in a paperless environment and completing task in a robust closing platform; Resware experience a plus!
      • Excited about advanced technology providing our customers a state-of-the-art digital experience
      • Operating desktop computers and common software
      • Establishing and maintaining effective working relationships
      • Bonus: Experience processing files in ResWare
      • Bonus: Possession of individual title and/or escrow licenses How we'll value you and make your life a bit easier:We believe the most valuable investment we can make is to build an outstanding team of colleagues and leaders who are passionate about our mission.We currently offer the following benefits to all Full-Time employees:
        • Work/Life Balance - We encourage taking Paid Time Off (PTO)!
        • 5-week Sabbatical after 5 years of employment
        • 12 Weeks of Paid Family Bonding Leave (Maternity and Paternity)
        • Incredible medical, dental, and vision benefits options to allow you to customize to you and your family's needs that all start on your first day of employment
        • Flexible Spending Account (FSA) & Health Savings Account (HSA)
        • 401K with company match program
        • Tuition Reimbursement
        • Short-Term & Long-Term Disability
        • Commuter Flexible Spending Account (i.e. Transit or Parking)
        • Supplemental Life and AD&D Insurance
        • Auto & Home Insurance Group Life Insurance
        • Critical Illness, Injury and Hospital Insurance 
        • Pet InsuranceWe believe in Equal OpportunityWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords: Doma, Miami , Remote Escrow Concierge (Florida), Hospitality & Tourism , Miami, Florida

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