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Starbucks Partner

Company: Starbucks
Location: Miami
Posted on: August 7, 2022

Job Description:

Job DescriptionAbout UsPhillips Concessions, LLCPhillips Concessions LLC (Phillips) is a multi-branded food and beverage operator specializing in licensed concepts. As a licensee/Operator of Starbucks, Chick-fil-A and Einstein Bros. Bagels. Phillips currently operates in airport, train station, and hospital/medical campus environments.

Headquartered in Miami, FL., Phillips Concessions brings nearly two decades of experience in F&B quality-control, management, and operations.

Launched in 2005 with its first concept, Coffee Beanery at Miami International Airport and Starbucks Jackson Memorial Hospital, and quickly expanding to rebrand Coffee Beanery to renowned group Einstein Bros. Bagels.

In 2014, Phillips Concessions joined forces with the minds behind MiamiCentral Station to open three iconic new concepts: Starbucks MiamiCentral, Einstein Bros Bagels MiamiCentral, and in 2016 the first Chick-fil-A in the City of Miami.

At our core, Phillips' goal is to provide superior customer service for all brands we operate bringing the brands to development in areas/locations that are void of them or have a need for branded food and beverage concepts to enhance campus or travel environments. Our passion is to provide employment opportunities to the communities in which we serve. Phillips spends a considerable amount of time and resources on recruiting, training and on-boarding employees for opportunities who may be limited or challenged due to pasts that limits them from job opportunities in the traditional job market.

For Immediate Hire:Multi-Unit BaristaJFC MANAGEMENT is looking for passionate and motivated individuals that are experienced in the Food & Beverage industry to fill the role of Baristas in our Licensed STARBUCKS locations at Jackson Memorial Hospital and the MiamiCentral Business District. We are looking for candidates that embody our culture and our core values.


CORE VALUES:R - RespectI - IntegrityA - AccuracyC - CommunicationT - TimelinessJob Summary and Mission:This job contributes to Starbucks success by executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modelling and acting in accordance with Starbucks guiding principles.

Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following:Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.

Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.Anticipates customer and store needs by constantly evaluating environment and customers for cues.

Communicates information to manager so that the team can respond as necessary.

Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

Provides feedback to store manager on partner performance during shift.

Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.

Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.

Delivers legendary customer service to all customers by acting with a customer first attitude and connecting with the customer.Discovers and responds to customer needs.Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.

Executes store operations during scheduled shifts.

Organizes opening and closing duties as assigned.

Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.

Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.

Maintains regular and consistent attendance and punctuality.Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.

Follows health, safety and sanitation guidelines for all products.

Summary of Experience:Customer service experience in a retail or restaurant environment

Skills and Abilities:

  • Ability to direct the work of others
  • Ability to learn quickly
  • Effective oral communication skills
  • Knowledge of the retail environment
  • Strong interpersonal skills
  • Ability to work as part of a team
  • Ability to build relationshipsPhysical Requirements: The work area includes: food, ovens, mixers, food processors, knives, slippery floors, and, at time, high temperatures. It is a hands-on, non-smoking, restaurant setting involving constant interaction with customers, employees, managers and vendors. The ability to effectively communicate, identify food quality, tolerate heat and walk-in freezers, lift and/or maneuver up to 50 pounds, and stand/walk on hard surfaces during the course of the work day. While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts; extreme cold (non-weather) and extreme heat (non-weather). The noise level in the work environment is usually loud. While performing the duties of this job, the employee is regularly required to stand, talk and hear. The employee is frequently required to walk; use hands to finger, handle, or feel. The employee is frequently required to taste and/or smell. The employee is required to sit; grip and grasp with hands, reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl and bend at the waist. Specific vision abilities required by this job include Close vision, Peripheral vision, Depth perception and Ability to adjust focus.

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.JFC Management Holdings provided the following inclusive hiring information:We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

    *This is a hourly and tipped position*

Keywords: Starbucks, Miami , Starbucks Partner, Hospitality & Tourism , Miami, Florida

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