Bar Concession Manager - Palm Beach Convention Center

Company: AEG
Location: West Palm Beach
Posted on: September 24, 2022

Job Description:

Overview

The Bar & Concession Manager is responsible for the effective management and running of the retail food and beverage operations including event planning support, inventory, cash control, compliance with alcohol service polices, cleaning, safety, guest service, employee/volunteer training and supervision, troubleshooting, closing duties, and any other tasks assigned by the General Manager. The Bar & Concession Manager must provide a high level of event oversight, technical proficiency and operational/personnel support to ensure the smooth running of any assigned event.

Responsibilities

The Bar & Concession Manager will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards. Will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment.

This is a key position for the effective and profitable operation of the business. The employee must maintain excellent attendance and be available to work a variable event-driven schedule which to evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude required.

Essential Job Functions (including to but not limited to):

• Responsible for managing, developing and mentoring a staff of part time employees.
  • Ensure proper set-up of all food and beverage outlets prior to doors. Set-up duties may include (but are not limited to): verifying opening inventory, assigning duties to workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance has been met.
  • Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.
  • Oversee responsible alcoholic beverages following all proper procedures for serving alcoholic drinks including state/federal regulations pertaining to the distribution of alcohol.
  • Responsible to learn or have knowledge of various beer, wine varieties & spirits available, and be able to learn to suggestively upsell products to guests.
  • Inventory Management to include ordering, FIFO management and monthly inventory.
  • Ensure drinks are poured responsibly, and food prepared properly in accordance with company standards.
    • Must ensure guest's ID are checked in accordance with state/federal regulations to verify minimum age requirement for the purchase of alcoholic beverages.
    • Ensure all staff that serve alcohol have the required TEAM/TIPS training.
    • Manage and run all venue F&B outlets before, during and after the event. Duties include, employee check-in, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up, post-event reconciliation and reporting, and any other duties as assigned by the General Manager.
    • Willing to cover any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met; assist with Premium Services operations and event needs, as directed by the General Manager.
    • Complete post-event evaluations, data compilation, tracking of monetary and product shortages, generating reports; serves as a resource for POS applications, training, and hardware problems.
      • Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents or incidents. Relays safety/health issues to management immediately.
      • Ensure event staff and volunteers are aware of work place expectations; provide on-going assistance, training and mentoring to event staff and volunteers; promote a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff and volunteers; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback.
      • Assist Banquet Department, as needed.
        Qualifications
        
        • Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
        • Ability to make sound business/operations decisions (i.e. regarding employee placement, staffing adjustments, and/or respond to technical, product or equipment challenges during an event) quickly and under pressure.
          • Ability to speak, read, and write in English.
          • Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping system.
          • Ability to work well in a team-oriented, fast-paced, event-driven environment.
          • Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
            • Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Spectra and venue concession operations.
            • Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
            • Ability to handle cash accurately and responsibly.
            • Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.

Keywords: AEG, Miami , Bar Concession Manager - Palm Beach Convention Center, Hospitality & Tourism , West Palm Beach, Florida