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Customer Service Representative- Miami FL (Temp Remote)

Company: Spectraforce Technologies Inc
Location: Miami
Posted on: November 25, 2022

Job Description:

Position Title:Customer Service Representative-Level 1 Duration: 10+ Months Location : Miami, FL Working from home currently but must be local to Miami site Work from home may be available for select temps - but must be local Will pick up equipment on first day Temp-to-perm opportunity - will be based on attendance and performance among other things Interviews via Zoom MOBILE SERVICES Must be able to work 11:00am to 10:00pm plus weekends (40 hours) Shifts are: 10:00am to 7:00pm 10:30am to 7:30pm 11:00am to 8:00pm 1:00pm to 10:00pm Roles and responsibility:

  • Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.
  • This role requires listening to our customer's concerns and showing empathy while resolving their issue.
  • Because every customer is different we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges.
  • You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.
  • A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.

Keywords: Spectraforce Technologies Inc, Miami , Customer Service Representative- Miami FL (Temp Remote), Hospitality & Tourism , Miami, Florida

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