Hotel Reservation Advisor
Company: Marriott Vacations Worldwide
Posted on: January 27, 2023
Are you ready to grow your dream career while making others'
vacation dreams come true? Marriott Vacations Worldwide is a world
premier organization for Vacation Ownership with resorts at
destinations around the globe. Join our team and help deliver
unforgettable experiences that make vacation dreams come true.
Nature of Work
Reservation sales associates will assist customers via calls,
chats, emails and all customer contact channel's with
professionalism and service excellence. Associates must have
knowledge of product features, benefits and services, to provide
customers with recommendations and suitable options for their hotel
accommodations and overall travel itineraries. Associates must be
excellent communicators and enjoy assisting guests with inquiries
on the various property attributes, with in-depth product knowledge
to be able to articulate and differentiate the products in the same
category and location, as well as the products in the different
locations. Associate must be able to work shift work our hours of
operations that are currently 24 hours a day, 7 days a week.
Duties and Responsibilities
Associate will provide customer service and effective sales skills
to engage, promote and sell accommodations.
Associate will encourage upsell opportunities to book into higher
view categories, and as opportunities arise, cross sell
Associate will maintain a level of sales conversion, as determined
by management, commensurate with their level of experience.
Associate will provide detailed information about the property
location, amenities, room features, room rates, surrounding areas
and all pertinent product information for sales effectiveness.
Associate will maintain complete knowledge of reservations policies
and procedures, property information and updates.
Associate will maintain positive guest relations at all times,
address guest concerns to ensure guest satisfaction and ensure
efficient resolution, as necessary.
Perform other related duties as requested by Management
Knowledge, Abilities, and Skills
Associate must possess excellent oral and written English
Associate must be able to work independently, efficiently and
effectively, especially in the work from home environment
Associate must possess good technical and excellent organizational
skills to manage the tools and resources required to perform this
Associate must possess excellent customer service skills.
Associate must be able to work overtime.
Associate must be able to work flexible schedules.
Hotel central reservation systems
Standard Microsoft Office tools essential
Able to read and write effectively
Coordinate as required support for customers and properties
Employees in this position will sit for extended periods of time
speaking on the phone and working at a station . The employee can
also periodically stand at their work station utilizing an extended
cord headset. Data entry is not constant as the information is
obtained from members over the phone throughout the conversation
and is inputted by alternating between the keyboard and the mouse.
Employee also responds to member questions by switching between
screens for the information.
Sitting, standing, manual dexterity (writing, typing, handling),
operation of automated equipment (i.e., computer).
Works with Others
Verbal Contact w/ Others
This is not a remote position
Marriott Vacations Worldwide is an equal opportunity employer
committed to hiring a diverse workforce and sustaining an inclusive
Keywords: Marriott Vacations Worldwide, Miami , Hotel Reservation Advisor, Hospitality & Tourism , Miami, Florida
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