GUEST SERVICE NIGHT SPECIALIST

Company: MDM Group
Location: Miami
Posted on: May 26, 2023

Job Description:

Location: - JW Marriott Marquis Miami - 255 Biscayne Blvd Way, Miami Florida 33131 USA Compensation: - Hourly Schedule: - Full-Time - Position Type: - N - Management

• Health Insurance
• Dental and Vision
• Paid Time Off
• 401K
• Parking and Metro Reimbursement -
• Travel Perks and Benefits
• Recognition and Rewards
• Holiday pay
• Free Meals
• Free uniforms
• Free life insurance
• Free short-term disability
• ---and much more! JOB SUMMARY Complete end-of-day activities including posting charges to accounts, running night audit backup, and rolling the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guests of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign rooms. Activate or reissue room keys using the electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications. - Report accidents, injuries, and unsafe work conditions to the manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. - Our Mission We provide genuine hospitality by inspiring solid relationships with our guests, associates, and partners to make a difference in our community. Our Vision To be the leading choice in Miami by welcoming guests worldwide, offering fun, innovative, and unique hotel experiences while developing our communities. MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program. MDM Hotel Group is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.

Keywords: MDM Group, Miami , GUEST SERVICE NIGHT SPECIALIST, Hospitality & Tourism , Miami, Florida