Power Customer Service Representative

Company: 1 Resource Group
Location: Miami
Posted on: May 27, 2023

Job Description:

1 Resource Group is hiring a Power Customer Service Representative for our client that is located in the Miami, FL area. Job Responsibilities:

• Generates sales to customers for parts, assemblies, truck rebuilds, used parts, and vision plus.
• Acts as a liaison between the client and the customer. Helps resolve any problems the customer feels he/she has with receiving parts, quality of work performed by serviceperson, quality of rebuilt components, invoicing, and any other problems necessary to maintain rapport with the customer.
• Quotes service in the field and works with all customer relations.
• As directed by stocking list from the Manager of Inventory Control, keeps the rolling warehouse stocked with parts and rotating parts with turning inventory.
• Incumbent managers and reports to customer details of their comprehensive preventative maintenance plan.
• Incumbent is to provide a detailed call report to the Service Manager weekly to discuss customer concerns and demands in the field.
• Communicates twice daily with the direct parts representatives passing on any information or parts orders.
• Incumbents will make constant recommendations and suggestions for merchandising programs and also the benefits of preventative or full maintenance agreements.
• Maintains and submits accurate and timely vehicle expense reports and personal expenses. Requirements Knowledge of Parts Customer Service Skills Inventory Control Benefits Medical, Dental, Vision, 401K

Keywords: 1 Resource Group, Miami , Power Customer Service Representative, Hospitality & Tourism , Miami, Florida