Power Customer Service Representative
Company: 1 Resource Group
Location: Miami
Posted on: May 27, 2023
Job Description:
1 Resource Group is hiring a Power Customer Service
Representative for our client that is located in the Miami, FL
area. Job Responsibilities:
- Generates sales to customers for parts, assemblies, truck
rebuilds, used parts, and vision plus.
- Acts as a liaison between the client and the customer. Helps
resolve any problems the customer feels he/she has with receiving
parts, quality of work performed by serviceperson, quality of
rebuilt components, invoicing, and any other problems necessary to
maintain rapport with the customer.
- Quotes service in the field and works with all customer
relations.
- As directed by stocking list from the Manager of Inventory
Control, keeps the rolling warehouse stocked with parts and
rotating parts with turning inventory.
- Incumbent managers and reports to customer details of their
comprehensive preventative maintenance plan.
- Incumbent is to provide a detailed call report to the Service
Manager weekly to discuss customer concerns and demands in the
field.
- Communicates twice daily with the direct parts representatives
passing on any information or parts orders.
- Incumbents will make constant recommendations and suggestions
for merchandising programs and also the benefits of preventative or
full maintenance agreements.
- Maintains and submits accurate and timely vehicle expense
reports and personal expenses. Requirements Knowledge of Parts
Customer Service Skills Inventory Control Benefits Medical, Dental,
Vision, 401K
Keywords: 1 Resource Group, Miami , Power Customer Service Representative, Hospitality & Tourism , Miami, Florida
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