Restaurant Operations Manager

Company: First Watch
Location: Miami
Posted on: May 28, 2023

Job Description:

Overview

Our YOU FIRST Philosophy

In addition to no night shifts and our fully chef-curated menu, our #1 priority has always been our people. We care about our customers, and we care about you! That's where our YOU FIRST culture begins - each day, we put our employees first and strive to make them happy. They are empowered with an independence to make decisions that will help provide an exceptional breakfast, brunch, or lunch experience for their customers. In fact, we like to say, we love our employees more than bacon. And that says a lot.

A Few of The Perks (and not just the coffee!)

All employees are eligible for the following:

• One Shift - No Night Shifts. Ever.
• Opportunity to grow your career with a great company and great people!
• 24/7 Employee Assistance Program
• Meal Discount
• Complimentary premium access to the Calm App, plus 5 gift subscriptions
• Unlimited access to medical and behavioral telemedicine through Cirrus MD
• Tuition Reimbursement & High School Diploma Program
• Life Insurance*
• Short Term Disability*
• Long-Term Disability*
• Dental*
• Vision*
• Health Insurance*
• Total Pet Plan*
• Supplemental Insurance (accident, critical illness, indemnity) *
• Perks at Work (over 30,000 discounts on purchases for travel, fitness, auto event tickets & more)
• Childcare Discount Program
• Paid Time Off (PTO)
• 401(K) Retirement Savings Program**
  
  * Employees are eligible the first of the month after 60 days of employment
  
  **Employees are eligible after one year of employment
  
  Responsibilities
  
  About the Position
  
  First Watch Managers love mornings and the smell of bacon, and most importantly, they have an innate passion for serving others. We're not just talking great customer service or amazing food (although customers and food are also high on our list). We hire managers that coach and develop team members who, in turn, fall in love with serving others - and thus the beautiful cycle of restaurant life continues.
  
  We have immense pride in our food which is why we don't subscribe to the old BOH versus FOH management structure. At First Watch, each manager is responsible for supervising both kitchen operations and the overall dining experience.
  
  Key Responsibilities
  
  
  • Learns and supports our You First culture and core values
  • Puts their supervisory skills to work, making sure daily operations runs according to plan and with high standards
  • Understands that we source great food for a reason and that our recipes must be followed
  • Knows the restaurant sales and traffic goals - and works to exceed them
  • Coaches and observes the First Watch Five Steps of Service being implemented at every table
  • Understands the background story of our 10 Commandments - and puts them into action
  • Responds with a sense of urgency to both customer and employee concerns
  • Communicates and takes immediate ownership of repair and maintenance issues
  • Is certified in food safety - and identifies and coaches in all areas of safe food handling
  • Is continuously scouting for and interviewing candidates to join our team
  • Keeps our company assets secure; including computers, point of sale, security systems and equipment
  • Understands the key responsibilities of every position in the restaurant
  • Puts an immediate stop to any inappropriate behavior, investigates as needed
  • Trains, coaches, and develops team members daily
  • Recognizes performance that goes above and beyond
  • Accounts for all daily revenues and deposits
  • Completes our admin duties - and gets required paperwork in on time
    
    Who We Are
    
    First Watch is an award-winning Daytime Dining concept serving made-to-order breakfast, brunch and lunch using fresh ingredients. A recipient of hundreds of local "Best Breakfast" and "Best Brunch" accolades, First Watch's chef-driven menu includes elevated executions of classic favorites along with First Watch specialties such as the protein-packed Quinoa Power Bowl -, Farm Stand Breakfast Tacos, Avocado Toast, Chickichanga, Morning Meditation (juiced in-house daily), Spiked Lavender Lemonade and its signature Million Dollar Bacon. In 2023, First Watch was named the top restaurant brand in Yelp's inaugural list of the 50 most loved brands in the U.S and recognized as a Customer Experience All-Star by Forbes. In 2022, First Watch was awarded a sought-after MenuMasters honor by Nation's Restaurant News for its seasonal Braised Short Rib Omelet, recognized with ADP's coveted Culture at Work Award and named a Most Loved Workplace - in Newsweek by the Best Practice Institute. In 2021, First Watch was recognized as FSR Magazine's Best Menu and as the fastest-growing full-service restaurant chain based on unit growth. There are more than 480 First Watch restaurants in 29 states, and the restaurant concept is majority owned by Advent International, one of the world's largest private-equity firms. For more information, visit www.firstwatch.com.
    
    First Watch is an equal opportunity employer.In compliance with the Americans with Disabilities Act, First Watch will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
    
    Responsibilities
    
    About the Position
    
    First Watch Managers love mornings and the smell of bacon, and most importantly, they have an innate passion for serving others. We're not just talking great customer service or amazing food (although customers and food are also high on our list). We hire managers that coach and develop team members who, in turn, fall in love with serving others - and thus the beautiful cycle of restaurant life continues.
    
    We have immense pride in our food which is why we don't subscribe to the old BOH versus FOH management structure. At First Watch, each manager is responsible for supervising both kitchen operations and the overall dining experience.
    
    Key Responsibilities
    
    
    • Learns and supports our You First culture and core values
    • Puts their supervisory skills to work, making sure daily operations runs according to plan and with high standards
    • Understands that we source great food for a reason and that our recipes must be followed
    • Knows the restaurant sales and traffic goals - and works to exceed them
    • Coaches and observes the First Watch Five Steps of Service being implemented at every table
    • Understands the background story of our 10 Commandments - and puts them into action
    • Responds with a sense of urgency to both customer and employee concerns
    • Communicates and takes immediate ownership of repair and maintenance issues
    • Is certified in food safety - and identifies and coaches in all areas of safe food handling
    • Is continuously scouting for and interviewing candidates to join our team
    • Keeps our company assets secure; including computers, point of sale, security systems and equipment
    • Understands the key responsibilities of every position in the restaurant
    • Puts an immediate stop to any inappropriate behavior, investigates as needed
    • Trains, coaches, and develops team members daily
    • Recognizes performance that goes above and beyond
    • Accounts for all daily revenues and deposits
    • Completes our admin duties - and gets required paperwork in on time

Keywords: First Watch, Miami , Restaurant Operations Manager, Hospitality & Tourism , Miami, Florida