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Customer Service

Company: Savino Del Bene
Location: Miami
Posted on: May 28, 2023

Job Description:


Savino Del Bene is a Global Freight Forwarding Company headquartered in Florence, Italy. With more than 285 offices and 4,800 employees globally, Savino Del Bene is one of the leading logistics company that offers import, export, customs brokerage services and warehousing third party solutions servicing several Vertical Markets

Savino Del Bene Miami branch is currently seeking a Customer Service Representative to assist and support the continuous growth of Savino Del Bene USA, Inc.

Savino Del Bene USA offers outstanding logistics services to its clientele by offering customized pick & pack services that require high quality standards and flexibility. The goal is to build long lasting partnerships with SDB clients to guarantee business continuity and growth throughout the years, maintaining a steady and safe working environment for its employees.

Essential Job Functions

The final goal of the Customer Service Representative is to run smooth and successful daily operations to reach maximum clients' satisfaction following and meeting the agreed targets.

  • Execute daily tasks to receive, pick & ship merchandise timely through the Warehouse Management System
  • Execute EDI orders by routing PO
  • Manage returns on time;
  • Maintain Inventory Integrity
  • Foresee and resolve any issues that could arise during the shipping process
  • Respond to any customer requests in a timely fashion via email or phone
  • Make sure that bills are accurate and done in a timely fashion
  • Perform weekly calls with clients and attend meetings
  • Cross-training activities with member of your teams
  • Meet client's KPI
  • Understand client structure and needs of different channels, such as B2B and B2C
  • Create solid SOP by client;
  • Maintain clear communications with the warehouse personnel;
  • Keep track of warehouse OT for special projects such as ticketing, inspections etc.
  • Identify opportunities for billing and share them with your direct supervisors
  • Innovative culture
  • Identify new operational processes to reduce labor-intensive tasks and communicate these ideas to your direct supervisor
  • Must be able to work on-site at our Miami, FL office, this is not a remote role
  • Perform other duties as assigned
  • Must be able to perform all essential job functions with or without reasonable accommodations Requirements

    Qualifications for the position
    • 2-4 years' experience in similar role & Industry preferred
    • Bi-lingual in English and in Spanish also preferred
    • Excellent communication skills
    • Highly proficient with MS Office Suite - Word & Excel (formulas and pivot tables
    • High school diploma required
    • Ability to deal well with change and ambiguity
    • Ability to work well with others
    • Ability to maintain confidential information Offering:
      • Salary based on experience.
      • Full Medical Benefits
      • 401K with Match
      • Vacation, Sick and PTO
      • Great work environment

Keywords: Savino Del Bene, Miami , Customer Service, Hospitality & Tourism , Miami, Florida

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