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Company: Miccosukee Resort & Gaming
Location: Miami
Posted on: November 19, 2023

Job Description:

This is a DRUG-FREE workplace. All candidates must pass a drug test during the hiring process. Job Summary:We are looking for an experienced Slot Shift Manager to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way.Miccosukee Casino and Resort is in growth mode with several new and exciting projects in both the short and long term - starting with a new Poker Room. These projects will enhance the total customer offering and experience, integrate technology with service for a superior delivery, and most importantly, create unique and aspirational opportunities for our guests and our team members. Our ambitious growth plans, however, can only be realized by aligning talented people with the same passion for service, and the same commitment to delivering a truly memorable experience as all of our current team members. If this sounds like you, and you also enjoy equitable compensation, terrific benefits, growth opportunities within the organization, and a whole lot of FUN at work, then we look forward to meeting you. Qualifications:

  • HMust be able to communicate in English, bilingual is a plus.
  • High school diploma and 3 years of Video Supervisor experience, or equivalent combination of both. Bachelor's degree preferred.
  • Must be able to obtain and maintain a Tribal Gaming License.
  • Working knowledge PC skills including MS Word and Excel.
  • Excellent communication skills required.
  • Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
  • Must be able to frequently move freely about the property, maintain manual dexterity to operate job related equipment, such as telephones, copiers, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction.
  • Be able to work indoors and be exposed to various environmental contaminants including smoke.
  • Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned.
  • Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.
  • Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
  • Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.
  • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods. Responsibilities:The primary responsibility of the Slot Shift Manager is overseeing all operations of the Slot department to ensure that all staff and slot gaming machines are efficient and effective. The Slot Shift Manager is responsible for the day to day operations of the Slot Department. All duties are to be performed in accordance with departmental and Tribal Gaming Agency policies, practices, and procedures.
    • Lead and manage team members to ensure mentoring meets Miccosukee Service Expectations.
    • Adhere to the Miccosukee Service Expectations and ensure team compliance.
    • Adheres to all aspects of the Anti-Money Laundering (AML) Program and its regulations including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements.
    • Oversees and maintains integrity of Slot floor activity.
    • Monitors the performance of Slot personnel, ensuring adherence to Casino policies and procedures.
    • Ensures that proper procedures are adhered to for marketing and promotions.
    • Supervises temporary and permanent removal of funds from the Slot Machines.
    • Creates weekly schedules based on business needs and forecasts.
    • Checks Video machines to determine if there is fraudulent activity.
    • Ensures application of federal currency reporting requirements for counterfeit currency.
    • Assumes administrative responsibility in the absence of the Slot Director.
    • Directly supervises Slot Cashiers.
    • Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws.
    • Responsibilities include planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving customer problems.
    • Monitor compliance with all aspects of Miccosukee Casino & Resort internal controls.
    • Train, coach, counsel, evaluate and administer discipline to team members.
    • Make recommendations for the termination of any subordinate team member who, after coaching and discipline, performs at levels below Miccosukee Service Expectations.
    • Interview prospective team members and measure against Miccosukee Service Expectations.
    • Make recommendations for the employment of candidates who will perform at or above Miccosukee Service Expectations.
    • Maintain complete knowledge of and comply with all departmental policies and procedures.
    • Evaluate operating procedures, recommend changes, and implement approved changes.
    • Maintain confidentiality of pertinent casino data.
    • Maintain clear and open communication with guests, managers and team members.
    • Consistent and regular attendance is an essential function of this job.
    • Performs other related duties as assigned.BENEFITS:
      • Medical, Dental, Vision, Life, Short-Term Disability, Long-Term Disability, Supplemental Insurance. Vacation, Sick, Holiday Paid Time Off. 401k.Must be able to obtain a Tribe of Indian Gaming License PI0ecd531c76c0-31181-33275847

Keywords: Miccosukee Resort & Gaming, Miami , SLOT SHIFT MANAGER, Hospitality & Tourism , Miami, Florida

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