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Front Desk Agent/ Concierge

Company: The Westin Beach Ft Lauderdale
Location: Fort Lauderdale
Posted on: January 15, 2019

Job Description:

Location: US-FL-Fort Lauderdale# of Openings: 1Category: Food and BeveragePosition Type: Regular Full-TimeFLSA Status: Non-ExemptAbout UsEscape to The Westin Fort Lauderdale Beach Resort and discover the "Venice of America." Spectacular views of the ocean or Intracoastal Waterway and the sound of lapping waves stimulate your senses, day and night. We are the best place to work on the beach according to our associates with an AOS score of 95%. We offer free employee lunch, free parking, and monetary incentives based off of Trip Advisor and GSS mentions. Come find your home away from home and join the Westin team today! OverviewAssist guests with their food and beverage needs while in the concierge lounge. ResponsibilitiesMake reservations and arrangements for events, transportation, local attractions, restaurants, etc. and tours as requested. Procure services, provide information and reserve services and/or use of bonded babysitters, reputable athletic clubs, etc. Comply with unit and brand procedures and standards for check-ins, check-outs, cash handing, etc. Assist guests with other requested services (e.g. mail, faxes, etc.) Provide the following information to guests: Local areas (e.g. social, cultural, attractions), location and hours of operation, all hotel facilities (e.g. the hours of operation, location, daily and weekly events), local area's restaurants and theater/musical productions, airline, automobile rental, transportation directions, personal services. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. QualificationsHotel experience preferred.Pushing, pulling, bending, stooping, and reaching upward with or without reasonable accommodation.Some exposure to cleaning chemicals. Prolonged periods of standing and/or walking with or without reasonable accommodation. Ability to establish and maintain effective working relationships with associates, customers and patrons.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Keywords: The Westin Beach Ft Lauderdale, Miami , Front Desk Agent/ Concierge, Hospitality & Tourism , Fort Lauderdale, Florida

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