MiamiRecruiter
the smart solution for Miami jobs

Contact Center Team Leader

Company: LogistiCare
Location: Miami
Posted on: March 18, 2019

Job Description:

The Contact Center Lead - Bilingual associate ensures that all team members have adequate resources, are proficient in their daily tasks and provides assistance with escalated situations. Serving staff by staying visible and walking the floor answering questions. ESSENTIAL FUNCTIONS Answers employee questions and takes escalated calls Coaches agents on quality and key scorecard performance Supports phone and queue work as needed Initiates IT service requests as needed Assists/takes escalations and complaints Leads and manages by observations and coaches in the moment Monitors client and team resource performance Provides contact center management with staff performance feedback May takes calls for 20% of their weekly shift to maintain an accurate understanding of position requirements Must be fluent in the identified language as required by the job posting (RUSSIAN, SPANISH, ETC) POSITION QUALIFICATIONS Competency Statement(s) Accurate - Ability to perform work accurately and thoroughly Communication, Oral - Ability to communicate effectively with others using the spoken word Communication, Written - Ability to communicate in writing clearly and concisely Customer Oriented - Ability to take care of the customers' needs while following company procedures Interpersonal - Ability to get along well with a variety of personalities and individuals Problem Solving - Ability to find a solution for or to deal proactively with work-related problems Relationship Building - Ability to effectively build relationships with customers and co-workers Working Under Pressure - Ability to complete assigned tasks under stressful situations Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous Reliability - The trait of being dependable and trustworthy REQUIREMENTS Education High School Graduate or General Education Degree (GED) Experience 2 to 5 years contact center customer service experience is strongly preferred 1+ year(s) experience in a lead position strongly preferred Skills Excellent customer service and people skills and must be able to work independently or with a team Ability to quickly learn new technology and processes Must be able to understand and follow complex instructions Read, write and understand English fluently Ability to accurately type 35wpm WORKING CONDITIONS Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements -Able to sit at and work on a computer for periods of time -Able to use the phone for periods of time -Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves -Required to be at the work location to perform job functions -Ability to speak, hear and see for the assigned work day -Repetitive key stroke/data entry for the assigned work day -Ability to ambulate as needed for the assigned work day -Ability to meet the requirements of the Customer Service Representative job description WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Entire work time is conducted in an office environment in a controlled atmosphere building. The noise level in the work environment is usually moderate. LogistiCare is an Equal Opportunity Employer. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LogistiCare, Miami , Contact Center Team Leader, Hospitality & Tourism , Miami, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Cook - Flexible Gig
Description: Shiftgig is a mobile app available for iPhone or Android that connects you with hourly work around your city. Simply download the Shiftgig app to apply. br br -- br br We're currently looking (more...)
Company: Shiftgig
Location: Hallandale
Posted on: 03/26/2019

Cook
Description: br br Overview br br The Cook serves our Guests in multiple capacities in the kitchen of Cracker Barrel Old Country Store and Restaurant, including Grill Cook, Prep Cook, and Backup Cook. The (more...)
Company: CRACKER BARREL
Location: Pembroke Pines
Posted on: 03/26/2019

Box Truck Delivery Drivers
Description: Job RequirementsRequires morning, afternoon, and evening availability any day of the week. Physical ability to move large, bulky and/or heavy merchandise. Physical ability to perform tasks
Company: Lowe's Companies Inc.
Location: Boca Raton
Posted on: 03/26/2019


Catering Service Attendant (With Audio Visual experience required) - Miami Airport Marriott (190004D
Description: Heres To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International
Location: Fort Lauderdale
Posted on: 03/26/2019

Retail Car Sales Representative
Description: The Retail Car Sales Representative serves customers by helping them select a vehicle that meets their needs and wants in a professional and friendly manner. Essential duties and responsibilities, shown (more...)
Company: Avis Budget Group
Location: Pompano Beach
Posted on: 03/26/2019

Nanny, housekeeping - Accepting applications around Miami
Description: I need a nanny that can help me when the baby is sleeping cleaning the apartment and sometimes helping
Company: Sittercity
Location: Hialeah
Posted on: 03/26/2019

Delivery Driver (part or full time) with DoorDash - Make up to $18.0/hour
Description: No passengers. No bosses. Just you, your tunes, and the road. Sign up now and start making money Deliver food and other items from local merchants
Company: Doordash
Location: Pembroke Pines
Posted on: 03/26/2019

Call Center Customer Service
Description: Position Description br DOING BUSINESS WITH PEOPLE, FOR PEOPLE. br Teleperformance is a global leader in providing exceptional omni-channel customer experiences since 1978. Our impacts are far-reaching, (more...)
Company: Teleperformance
Location: Boca Raton
Posted on: 03/26/2019

Delivery Driver (part or full time) with DoorDash - Make up to $18.0/hour
Description: No passengers. No bosses. Just you, your tunes, and the road. Sign up now and start making money Deliver food and other items from local merchants
Company: Doordash
Location: Homestead
Posted on: 03/26/2019

Line Cook
Description: Shiftgig is a mobile app available for iPhone or Android that connects you with hourly work around your city. Simply download the Shiftgig app to apply. br br -- br br We're currently looking (more...)
Company: Shiftgig
Location: Hialeah
Posted on: 03/26/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Miami RSS job feeds