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Sales Vehicle Concierge - Land Rover North Dade/Jaguar

Company: Warren Henry Automotive Group
Location: Miami
Posted on: June 15, 2019

Job Description:


Job ID 2019-1498
Dealership Land Rover/Jaguar
Category Sales
Salary DOE
Type Full-Time


Position Overview

As a Vehicle Concierge, you will be an integral part of delivering the Warren Henry Auto Group Customer Experience. You will have the opportunity to make a positive impact on our business and in the lives of our customers and team members every day.

Our Vehicle Concierge is a vital part of our Sales Team. Our Vehicle Concierge act as an extension to our Sales Consultants in meeting and greeting our customers and welcoming them to our dealership. You will play a critical role to make sure the customers' experience is truly exceptional.

Responsibilities

  • Greet all guests courteously.
  • Maintain customer parking empty of new car inventory, trade-ins and lease returns.
  • Maintain the Showroom full at all times. Work with manager when space becomes available.
  • Maintain refrigerator completely stocked with water.
  • Maintain front circle and back line full and fill empty spaces throughout the day.
  • Ensure that all window stickers are posted on all vehicles (windows or laminated on dashboard).
  • Ensure that all vehicles have a bar code with stock numbers.
  • Ensure that all vehicles have a Land Rover North Dade Frame Tag or a Warren Henry Jaguar Tag.
  • Receive vehicles, inspect for damage, park in appropriate spaces. Communicate damages on the transport sheet with manager.
  • Dealer Trade Vehicles must be inspected (keys must be stocked in).
  • Replace all Competitor License Plate frame upon receipt or dealer trade.
  • Start vehicles and rotate inventory daily.
  • Wash dirty vehicles around main building.
  • Fill vehicles with gas if empty.
  • Ensure delivery line only has sold vehicles with sold dates signs.
  • Ensure that only vehicles being shown or test driven are parked in the delivery line and moved immediately after.
  • Prepare vehicles for online pictures.
  • Responsible for all vehicle license plate frames.
  • Ensure that all vehicles are always locked.
  • Be vigilant to prevent vehicle theft.
  • Maintain a pleasant working relationship with all dealership employees.
  • Assists arriving guests with locating the proper sales consultant.
  • Assists with all reasonable sales department needs and requests.

    Qualifications

    • No prior experience or training.
    • Valid Driver's License and Good Driving Record.
    • Ability to communicate with customers and employees in a positive and eager manner.
    • Preferred: fluency in English and Spanish.
    • Self-Motivated with the ability to apply common sense understanding to carry out instructions, tasks, handle all customer situations and/or alert the proper staff for assistance.
    • Maintain a well-groomed appearance and uniform while performing all job duties or away on training.
    • Maintain a professional manner when in uniform and off of the dealership premises. Employee conduct is a reflection on the dealership.

      PHYSICAL DEMANDS AND WORK ENVIRONMENT:
      • Continually required to stand
      • Continually required to walk
      • Occasionally required to sit
      • Occasionally/Frequently/Continually required to climb, balance, bend, stoop, kneel or crawl
      • Continually required to talk or hear
      • Continually work in high customer centric environment
      • Frequently exposure to outside weather conditions
      • The employee must occasionally lift and/or move up to 20 pounds PI110786565

Keywords: Warren Henry Automotive Group, Miami , Sales Vehicle Concierge - Land Rover North Dade/Jaguar, Hospitality & Tourism , Miami, Florida

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