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Escrow/Title Technical Trainer - Remote

Company: First American
Location: Miami
Posted on: October 18, 2020

Job Description:

COMPANY SUMMARY

Join our team! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company s continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For list for the fifth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.careers.firstam.com

JOB SUMMARY

Responsible for planning and directing classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulators, conferences and workshops for teaching technical/hard skills such as, procedures, service, product, computer applications, operating systems (windows), programming, end-user training etc.

ESSENTIAL FUNCTIONS

* Create instructor materials (course outlines, background material, instructional materials, and training aids).

* Partner with internal subject matter experts, architecture, product management and training staff to determine, develop and deliver the highest quality training

* Confer with partners and conduct surveys to identify training opportunities based on projected needs, changes, and other factors

* Deploy a wide variety of methods to appropriately present educational and training programs, including in-person presentations, audio/visual, print, computer and intranet

* Evaluate and organize existing materials for effectiveness, and re-develop as necessary

* Oversee the organization of training schedule and other educational materials

* Coordinate and execute education and training events; plan resourcing and logistics; communicate with partners and management on a regular basis, keep them up-to-date on plans, progress and issues

* Keep current with emerging training and learning best practices and methods

KNOWLEDGE AND SKILLS/TECHNOLOGY USED

* Experience with software or technical instruction including hands-on computer training, online webinars, self-paced e-learning modules, and lectures

* Experience with implementing educational strategies

* Demonstrates strong communication skills and experience with instructional design strategies for users with varying skill sets as well as experience with developing training modules and materials in a variety of formats including e-learning

* Possesses a professional proactive approach to problem solving; reliability; and the ability to rapidly learn new technologies and processes

* Ability to develop training courses in a variety of in- person, synchronous online, and self-guided e-learning formats as well as supporting documentation and job aids

* Experience with writing and/or maintaining documentation such as user manuals, reference guides, and on-line help text

* Expertise with Microsoft Office applications

* Experience working independently, pro-actively completing project activities; communicating with subject matter experts; and making recommendations for improvements in training strategies

TYPICAL EDUCATION

* Bachelor's degree in a related area

TYPICAL RANGE OF EXPERIENCE

* 2-4 years of experience in the field or in a related area

REMOTE POSITION

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers..

Keywords: First American, Miami , Escrow/Title Technical Trainer - Remote, Human Resources , Miami, Florida

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