Posted on: January 16, 2022
ADP is hiring a Payroll Advisor.
Are you ready to join a company offering career advancement
opportunities throughout your career journey?
Do you want to join a company with award-winning training and
world-class service guidelines to help you achieve success, growth,
and continued learning?
Are you looking for an inclusive environment with a culture of
collaboration and belonging?
If so, this may be an opportunity for you. Read on and decide for
As a Payroll Advisor servicing ADP's Professional Employer
Organization (PEO) solution, where clients outsource their Human
Resources functions to us, you will utilize your knowledge and
resources to provide clients with specialized support and guidance
to achieve their goals. You carry the weight of ADP's service
reputation and client satisfaction in your hands.
Every day, you'll be the primary client liaison for all
employer-level concerns and will provide first-level support
predominately over the phone for several complex functional areas.
It's critically important that our PEO clients remain compliant
with all Federal, State, and Local employment and tax laws. As a
result, Payroll Advisors must closely monitor, evaluate and, at
times, prevent or redirect client actions. The level of complexity,
attention to detail, and knowledge required far exceed that of
non-PEO environments. Our top-ranked training will help to set you
up for success!
To thrive in this role, you must be comfortable working in a
metrics-driven call center environment as part of a structured day.
You have a way with clients that builds rapport, establishes trust,
and shines with professionalism. Over the phone and in writing,
your communication style is clear and easy for our clients to
understand and take action on. As a result, your client
satisfaction scores make you proud. Pace should not scare you. We
also have a healthy dose of fun. Not only can you find a career
here but friendships that last in a company that values
A little about ADP: We are a global leader in human resources
technology, offering the latest AI and machine learning-enhanced
payroll, tax, human resources, benefits, and much more. We believe
our people---make all the difference in cultivating an inclusive,
down-to-earth culture that welcomes ideas, encourages innovation,
and values belonging. We've received recognition as a global Best
Places to Work and a recipient of many prestigious awards for
diversity, equity, and inclusion, including a DiversityInc - Top 50
Company, Best CEO and company for women, LGBTQ+, multicultural
talent, and more. As part of our deep DEI commitment, our CEO has
joined the OneTen coalition to create one million jobs for Black
Americans within ten years. Learn more about DEI at ADP on our
YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP , watch here:
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:
Be a---Trusted Advisor and Problem Solver. You will use your
wide---breadth---of expertise to help ADP's clients solve
problems---for time-sensitive---issues---by taking a broad
perspective to identify solutions and resolve issues.
You---will---take the initiative to seek answers, solutions, and
Build Relationships. You will build---relationships with clients
using the phone, email, and/or chat, where you will strive to
exceed client expectations in every interaction. You hold yourself
to the highest ethical standards and live ADP's core value
of---"Integrity is Everything."
Educate and Provide Recommendations. You will leverage your ADP
product and services knowledge to help clients understand our
products' value. You will take client input and turn it into
recommendations for your leaders on best practices and solutions
Organize. You adhere to a daily schedule and organize yourself to
deal with a high volume of inbound calls. Daily phone time may
increase during peak seasons, like at the close of the year.
TO SUCCEED IN THIS ROLE: Required Qualifications
1-3 years of client and/or service experience.
You can work overtime hours during peak seasons.
A college degree is great but not required. What's more important
is having the skills to do the job. Other acceptable experiences
Experience noted above, OR
Military experience where skills including teamwork, adaptability,
organization, and follow-through will help you build team and
client relationships, identify solutions, and achieve success.
BONUS POINTS FOR THESE: Preferred Qualifications
Certifications including Fundamental Payroll Certification (FPC) or
Certified Payroll Professional (CPP)
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Be yourself in a culture that values equity, inclusion, and
belonging and creates a safe space for diverse perspectives and
Belong by joining one of nine Business Resource Groups to connect
globally with networks and allies who share common interests and
Grow your career in an agile, fast-paced environment with plenty of
opportunities to progress.
Continuously learn through ongoing training, development, and
Be your healthiest. Best-in-class benefits start on Day 1 because
healthy associates are happy ones.
Focus on your mental health and well-being. We're here to provide
exceptional service to our clients, and none of that happens
without each of us taking care of ourselves and being there for one
Join a company committed to giving back and---generating a lasting,
positive impact upon the communities in which we work and live.
Get paid to pay it forward. Company-paid time off for volunteering
for causes you care about.
What are you waiting for? Apply today!
Explore our COVID-19 page https://jobs.adp.com/covid19/ to
understand how ADP is approaching safety, travel, the hiring
interview process, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP affirms that inequality is detrimental to our associates, our
clients, and the communities we serve. Our goal is to impact
lasting change through our actions. Together, we unite for equality
and equity. ADP is committed to equal employment opportunities
regardless of any protected characteristic, including race, color,
genetic information, creed, national origin, religion, sex,
affectional or sexual orientation, gender identity or expression,
lawful alien status, ancestry, age, marital status, or protected
veteran status and will not discriminate against anyone on the
basis of a disability. We support an inclusive workplace where
associates excel based on personal merit, qualifications,
experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business
with the highest ethical standards and full compliance with all
applicable laws. We also expect our people to uphold our values
with the highest level of integrity and behave in a manner that
fosters an honest and respectful workplace. Click
https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture
and our full set of values.
Keywords: ADP, Miami , Payroll Advisor, Human Resources , Miami, Florida
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